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Dairy Queen

4.2
(1497 reviews)

Business Details

16204 State Highway 31 West, Tyler, TX
75709, United States
(903) 266-9190

About

Fast Food RestaurantRestaurantIce Cream ShopBurger Joint

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Dairy Queen
16204 State Highway 31 West, Tyler, TX
75709, United States

Hours

Reviews

4.2
1,497 reviews
5 stars
842
4 stars
347
3 stars
167
2 stars
49
1 star
92

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others reported stale or poorly prepared items.

Service Experience

Service quality varies significantly; some customers highlighted friendly and efficient staff, while others experienced rudeness and long wait times.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mentioned issues with sticky surfaces or unsanitary conditions.

Order Accuracy

Several customers reported issues with incorrect orders, leading to dissatisfaction.

Value for Money

Customers expressed concerns about pricing, particularly regarding portion sizes and value of specials.
  • BM
    Billie Mills
    Feb 10, 2026
    5.0
    We go to Taco Tuesday every week.
  • RM
    Ronda Monteith
    Feb 10, 2026
    5.0
    Very friendly staff. Clean and bright Place was nearly packed but every table was cleaned and cleared quickly.
  • SM
    Susanne McGee
    Feb 2, 2026
    2.0
    We sat at the drive thru menu waiting for about 4-5 minutes to order and no one ever said anything so we pulled to the window. There was a lady trying to get someone's attention in the window waving and honking but drove off as we pulled up A boy with the headset came to the window and I told him the lady that drove off was trying to get somebody's attention then drove away. I told him that we were waiting for somebody to say something so we just pulled up. He said "well we were talking to y'all but y'all weren't listening". Um ok!! Not how it happened Dylan. But thanks !!!!
  • AB
    Annie B
    Jan 21, 2026
    4.0
    I eat her pretty often. It’s clean, friendly people, fast service and really good food. I rated 4 stars instead of five because it irritates me that I have to pay for a cup of water.
  • CG
    Cassie Garner
    Jan 9, 2026
    1.0
    The managers at Chandler and flint location are so rude;especially Alex or Stephanie The burger was thrown together and the meat was still raw at the flint location. The vegetables especially lettuce and tomatoes were looked like they had been sitting there for three days, which I know they hadn’t, but they must not have kept them covered because the lettuce was brown, and the tomatoes were horrible looking.. I didn’t want to cause a scene cause there was a lobby full of people, but I should’ve asked for my money back and went to the Dairy Queen in Chandler honestly

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Tyler, TX?

Dairy Queen is located at 16204 State Highway 31 West, Tyler, TX 75709.

What are the operating hours of Dairy Queen during weekdays?

Dairy Queen is open from 6:30 AM to 10:00 PM Monday through Thursday, and from 6:30 AM to 11:00 PM on Friday.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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