Mixed feedback on service; some customers reported rudeness and attitude from staff, while others praised friendly and helpful service.
Food Consistency
Inconsistent food quality; some customers enjoyed their meals while others received incorrect or poorly prepared items.
Cleanliness
Generally clean environment, but some reviews noted maintenance issues and cleanliness concerns.
Value for Money
Customers expressed concerns about rising prices and perceived value, particularly regarding portion sizes.
Speed of Service
Service speed varied; some customers experienced long wait times, while others noted quick service.
KH
Kathryn Hall
3 days ago
4.0
Food is always good for a quick food. Was a little disappointed that they don't have cheese curds
JH
John Harmon
Nov 8, 2025
5.0
Very friendly and professional employee's and food is excellent.
JB
Journey Buchinski
Oct 23, 2025
1.0
They were rude and when we ordered jalitos we had to wait 15 minutes and they barely gave us any so when we went back through the drive through the manager talked to us like we were stupid
TP
Tisha Pierce
Oct 20, 2025
5.0
I love Dairy Queen. It’s one of my favorite of all of the restaurants. We tried those new chicken strips and they were pretty good.
CB
Charles Bills
Sep 9, 2025
1.0
I am a regular customer and I came through the drive-through Lane . My check number 482 and I completed my order at 7:37. I ordered fresh food and what I received was re-dipped in the grease chicken strips when I return the order the manager was rude didn’t say sorry thank you or nothing Other crew members was Nice and considerate this is the second time on this shift. This is the second time this has occurred on this shift? This location is known for excellent service. Please have a talk with your manager.
Dairy Queen is located at 11972 U.S. Hwy 271, Tyler, TX 75708-3146.
What are the operating hours of Dairy Queen in Tyler?
Dairy Queen is open Monday to Thursday from 7:00 AM to 10:00 PM, Friday and Saturday from 7:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.
Does this Dairy Queen location offer drive-through and takeout?
Yes, this Dairy Queen location has a drive-through and offers takeout service.
Can I order food for delivery or curbside pickup at this Dairy Queen?
Yes, Dairy Queen in Tyler offers both delivery and curbside pickup options.
Is Dairy Queen in Tyler child-friendly and accessible for wheelchairs?
Yes, Dairy Queen welcomes children, has a children's menu, high chairs, wheelchair-accessible entrance, parking, seating, and restrooms.
Does this Dairy Queen serve coffee and offer breakfast options?
Yes, this location serves coffee and offers breakfast, lunch, and dinner options.
Is there outdoor seating available at this Dairy Queen?
Yes, there is outdoor seating available at this Dairy Queen location.
Are there any hospitals or medical centers near Dairy Queen in Tyler?
Yes, nearby medical facilities include UT Health North Campus Tyler, UT Health East Texas Physicians North Campus Tyler - Occupational Medicine, UT Health East Texas Cosmetic Surgery Center - North Campus Tyler, and University Of Texas Health Science Center At Tyler: Emergency Room.
What other dining options are close to Dairy Queen on U.S. Hwy 271?
Nearby dining options include Road Island Grill, a bar and grill restaurant serving American and barbecue cuisine, and the Shell station which also has a restaurant.
What nearby stores or services might be convenient for Dairy Queen customers?
Customers can visit nearby stores like Dollar General, Family Dollar, and Western Union for shopping and money transfer services before or after their Dairy Queen visit.