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Dairy Queen

4.1
(1213 reviews)

Business Details

3250 West Gentry Parkway, Tyler, TX
75702, United States
(903) 597-3549

About

Fast Food RestaurantRestaurantIce Cream ShopBurger Joint

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Dairy Queen
3250 West Gentry Parkway, Tyler, TX
75702, United States

Hours

Reviews

4.1
1,213 reviews
5 stars
638
4 stars
294
3 stars
130
2 stars
36
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted issues with rude and unprofessional staff, particularly from management, leading to a negative customer experience.

Food Quality

Mixed feedback on food quality; while some enjoyed their meals, others reported incorrect orders and food that was not fresh or properly prepared.

Cleanliness and Atmosphere

Many customers appreciated the cleanliness of the location and the friendly atmosphere, although some noted inconsistent service.

Speed of Service

Several reviews praised the quick service, especially during late hours, but there were also complaints about long wait times and order mix-ups.
  • RM
    ruben m
    Jan 21, 2026
    5.0
    Best DQ in town. Second 🥈 goes to the one by Walmart on hwy 31
  • RG
    Roberto Gomez
    Jan 21, 2026
    5.0
    Always a great experience while grabbing lunch . Working 5min away and knowing the staff is always on point and professional!
  • LG
    Louis Grooms
    Jan 7, 2026
    1.0
    My friend walked to to get us a table,charge her phone,amd wait for me to finish a business call with my club. An employee told her she couldnt sit there and charge her phone without buying something. She told them she was waiting on me and said the employee got disrespectful and told my friend she had to leave. I approched the manager about it, who looked like they just woke up sleeping in the office. H saod he had no idea what happened then proceeded to speak as if we were homeless and just looking for a place to charge phones. First: a crew member is a direct reflection of the managers. Second: when i asked for the corporate number i was told there wasn't one then took for ever to write down the store managers number. I didnt appreciate the attitude inwas given when handed handed the stire manager number, again a crew is a direct reflection of their management. Ive spread the word to any and all clubs i know and relayed the disgustingly poor customer service and care at this location. Id like to point out that in the fast food chains, if you been in one, you have been in them all.
  • TS
    Tina Scott
    Jan 3, 2026
    2.0
    I ordered the taco salad because the menu said it came with refried beans and picante sauce on the side. Plot twist: neither showed up. The refried beans were the whole reason I ordered it, so this was extra disappointing. If the beans and picante are just a suggestion and not a guarantee, the menu should probably say that. Disappointed… and still bean-less.
  • RF
    Rebecca Fountain
    Dec 24, 2025
    5.0
    Clean, quick service late at night. Bought 3 different mini blizzards that tasted so very good!

Frequently Asked Questions About Dairy Queen

What are the opening hours of Dairy Queen at 3250 West Gentry Parkway, Tyler, TX?

Dairy Queen is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.

Does Dairy Queen Tyler offer drive-through service?

Yes, this Dairy Queen location has a drive-through for convenient ordering and pickup.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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