Customers reported inconsistent food quality, with some enjoying their meals while others experienced issues like undercooked or old food.
Service Experience
Service quality varied significantly; some customers praised friendly staff, while others reported rude behavior and poor customer service.
Cleanliness
The establishment was generally noted for being clean, with some customers appreciating the cleanliness of the dining area.
Speed of Service
Many reviews highlighted quick service, especially in the drive-thru, although there were instances of long wait times reported.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
SS
Samantha Stoner
Oct 28, 2025
5.0
So good! I had never tried their food before(just ice cream) and I was pleasantly surprised! The guy in the back, Cody, made an excellent and beautiful burger! I'm now a DQ fan!
BH
Betty Hall
Oct 26, 2025
5.0
Had to get brunch
LA
Leia Adams
Sep 23, 2025
5.0
Always great food and great service.
CG
Celeste Graeff
Sep 19, 2025
1.0
Made to wait for around 15 minutes while they had to remake our food after they gave it to someone else because we parked in a dfferent lane than our recipt indicated ( which we didn't figure out until the very end of the process). It's a broken process if it's this fragile.
AG
Amanda Grant
Sep 7, 2025
1.0
This food establishment is horrible they do not believe in accommodating to service.Dogs when a service dog barks because they are a diabetic dog or a seizure dog that is their job to bark and let someone know there's something wrong i will never eat at this location or refer anyone I know to eat here
What are the opening hours of Dairy Queen at 3250 West Gentry Parkway, Tyler, TX?
Dairy Queen is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.
Does Dairy Queen Tyler offer drive-through service?
Yes, this Dairy Queen location has a drive-through for convenient ordering and pickup.
Can I order food for takeout or delivery from this Dairy Queen?
Yes, Dairy Queen at this location offers both takeout and delivery options.
Is Dairy Queen Tyler wheelchair accessible?
Yes, the restaurant provides wheelchair accessible entrance, parking, seating, and restrooms.
Does Dairy Queen at 3250 West Gentry Parkway have outdoor seating?
Yes, this Dairy Queen location offers outdoor seating for customers.
Does Dairy Queen serve coffee and dessert items?
Yes, Dairy Queen serves coffee as well as a variety of dessert options.
Does Dairy Queen Tyler welcome children and have children's menu options?
Yes, they welcome children and have a children's menu available.
Which hotels are near Dairy Queen Tyler for visitors who want to stay nearby?
Nearby hotels include Holiday Inn Express & Suites Tyler North, Motel 6 Tyler Northwest, Lone Star Inn, and several OYO Hotels like OYO Hotel Tyler Lindale and Motel Tyler Lindale - An OYO Hotel.
Where can I find a nearby gas station when visiting Dairy Queen at West Gentry Parkway?
Several gas stations are close by, including Shell, Exxon, JJ’s Fast Stop, Chevron, Valero, and Kwicker’s Food Mart, which also offers convenience items and lottery tickets.
Are there any nearby places for relaxation and beauty services near Dairy Queen?
Yes, you can find Pretty Nails Spa for beauty treatments and Chinese Massage for massage therapy near Dairy Queen.