Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor management.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others report issues like incorrect orders and food poisoning.
Cleanliness
The establishment is generally noted for being clean, although some customers experienced strong cleaning product odors.
Speed of Service
Service speed is often praised, especially during late hours, but there are complaints about long wait times and order mix-ups.
LG
Louis Grooms
5 days ago
1.0
My friend walked to to get us a table,charge her phone,amd wait for me to finish a business call with my club. An employee told her she couldnt sit there and charge her phone without buying something. She told them she was waiting on me and said the employee got disrespectful and told my friend she had to leave. I approched the manager about it, who looked like they just woke up sleeping in the office. H saod he had no idea what happened then proceeded to speak as if we were homeless and just looking for a place to charge phones. First: a crew member is a direct reflection of the managers. Second: when i asked for the corporate number i was told there wasn't one then took for ever to write down the store managers number. I didnt appreciate the attitude inwas given when handed handed the stire manager number, again a crew is a direct reflection of their management. Ive spread the word to any and all clubs i know and relayed the disgustingly poor customer service and care at this location. Id like to point out that in the fast food chains, if you been in one, you have been in them all.
TS
Tina Scott
Jan 3, 2026
2.0
I ordered the taco salad because the menu said it came with refried beans and picante sauce on the side. Plot twist: neither showed up. The refried beans were the whole reason I ordered it, so this was extra disappointing. If the beans and picante are just a suggestion and not a guarantee, the menu should probably say that. Disappointed… and still bean-less.
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Za Yaz (Anne)
Dec 27, 2025
2.0
Rude employees
RF
Rebecca Fountain
Dec 24, 2025
5.0
Clean, quick service late at night. Bought 3 different mini blizzards that tasted so very good!
CS
C Sharp
Nov 24, 2025
1.0
My order was incorrect - ketchup only order contained mustard.
The manager in the red shirt has no idea what customer service is (other employees were very nice). After buying food I filled up my water bottle with water and he told me I needed to dump it out. Then asked my husband to pay for it after I went outside to dump it out. Then my son asked for a cup for water, the manager filled it up with water then said if you want ice it will be $.53.
What are the opening hours of Dairy Queen at 3250 West Gentry Parkway, Tyler, TX?
Dairy Queen is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.
Does Dairy Queen Tyler offer drive-through service?
Yes, this Dairy Queen location has a drive-through for convenient ordering and pickup.
Can I order food for takeout or delivery from this Dairy Queen?
Yes, Dairy Queen at this location offers both takeout and delivery options.
Is Dairy Queen Tyler wheelchair accessible?
Yes, the restaurant provides wheelchair accessible entrance, parking, seating, and restrooms.
Does Dairy Queen at 3250 West Gentry Parkway have outdoor seating?
Yes, this Dairy Queen location offers outdoor seating for customers.
Does Dairy Queen serve coffee and dessert items?
Yes, Dairy Queen serves coffee as well as a variety of dessert options.
Does Dairy Queen Tyler welcome children and have children's menu options?
Yes, they welcome children and have a children's menu available.
Which hotels are near Dairy Queen Tyler for visitors who want to stay nearby?
Nearby hotels include Holiday Inn Express & Suites Tyler North, Motel 6 Tyler Northwest, Lone Star Inn, and several OYO Hotels like OYO Hotel Tyler Lindale and Motel Tyler Lindale - An OYO Hotel.
Where can I find a nearby gas station when visiting Dairy Queen at West Gentry Parkway?
Several gas stations are close by, including Shell, Exxon, JJ’s Fast Stop, Chevron, Valero, and Kwicker’s Food Mart, which also offers convenience items and lottery tickets.
Are there any nearby places for relaxation and beauty services near Dairy Queen?
Yes, you can find Pretty Nails Spa for beauty treatments and Chinese Massage for massage therapy near Dairy Queen.