Dairy Queen

4.1
1210 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopBurger Joint

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Dairy Queen
3250 West Gentry Parkway, Tyler, TX
75702, United States

Hours

Reviews

4.1
1,210 reviews
5 stars
634
4 stars
295
3 stars
130
2 stars
36
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor management.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report issues like incorrect orders and food poisoning.

Cleanliness

The establishment is generally noted for being clean, although some customers experienced strong cleaning product odors.

Speed of Service

Service speed is often praised, especially during late hours, but there are complaints about long wait times and order mix-ups.
  • LG
    Louis Grooms
    5 days ago
    1.0
    My friend walked to to get us a table,charge her phone,amd wait for me to finish a business call with my club. An employee told her she couldnt sit there and charge her phone without buying something. She told them she was waiting on me and said the employee got disrespectful and told my friend she had to leave. I approched the manager about it, who looked like they just woke up sleeping in the office. H saod he had no idea what happened then proceeded to speak as if we were homeless and just looking for a place to charge phones. First: a crew member is a direct reflection of the managers. Second: when i asked for the corporate number i was told there wasn't one then took for ever to write down the store managers number. I didnt appreciate the attitude inwas given when handed handed the stire manager number, again a crew is a direct reflection of their management. Ive spread the word to any and all clubs i know and relayed the disgustingly poor customer service and care at this location. Id like to point out that in the fast food chains, if you been in one, you have been in them all.
  • TS
    Tina Scott
    Jan 3, 2026
    2.0
    I ordered the taco salad because the menu said it came with refried beans and picante sauce on the side. Plot twist: neither showed up. The refried beans were the whole reason I ordered it, so this was extra disappointing. If the beans and picante are just a suggestion and not a guarantee, the menu should probably say that. Disappointed… and still bean-less.
  • ZA
    Za Yaz (Anne)
    Dec 27, 2025
    2.0
    Rude employees
  • RF
    Rebecca Fountain
    Dec 24, 2025
    5.0
    Clean, quick service late at night. Bought 3 different mini blizzards that tasted so very good!
  • CS
    C Sharp
    Nov 24, 2025
    1.0
    My order was incorrect - ketchup only order contained mustard. The manager in the red shirt has no idea what customer service is (other employees were very nice). After buying food I filled up my water bottle with water and he told me I needed to dump it out. Then asked my husband to pay for it after I went outside to dump it out. Then my son asked for a cup for water, the manager filled it up with water then said if you want ice it will be $.53.

Frequently Asked Questions About Dairy Queen

What are the opening hours of Dairy Queen at 3250 West Gentry Parkway, Tyler, TX?

Dairy Queen is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and on Friday and Saturday from 10:00 AM to 11:00 PM.

Does Dairy Queen Tyler offer drive-through service?

Yes, this Dairy Queen location has a drive-through for convenient ordering and pickup.