Chipotle Mexican Grill

3.0
182 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Cumberland Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8916 S Broadway Ave, Tyler, TX
75703, United States

Hours

Reviews

3.0
182 reviews
5 stars
67
4 stars
20
3 stars
12
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including small portions, stale chips, and poorly prepared items.

Cleanliness

The restaurant was often described as dirty, with unclean tables, overflowing trash bins, and unsanitary conditions.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and mistakes with orders.

Inconsistency

There were numerous mentions of inconsistent experiences, with some customers enjoying their meals while others faced significant issues.

Pricing Concerns

Several customers felt that the prices were too high for the quality and portion sizes received.
  • MS
    Marie Smith
    6 days ago
    1.0
    I Love Eating At Chipotle but this is the worst Chipotle ever! I Have Been To This Location At Least 3 Times In The Last 3 Years And Everytime I Have Been Disappointed The Portions Are Super Small, Tables Are Always Dirty And Never Freshly Cooked Food. Twice It Was The Bottom Of The Pan (Meaning What Was Left Over) And One Of Those Times, I Just Walked Out.
  • SS
    Samia Smith
    Nov 6, 2025
    5.0
    These employees and managers are excellent. So is the food quality!! Always an amazing experience with smiling faces and service performers! Thank u Chipotle Cumberland!!!!
  • CB
    Catie Boyd
    Nov 4, 2025
    5.0
    The food is great, but this location is always so dirty inside!
  • EG
    Emily Gonzalez
    Sep 30, 2025
    1.0
    I got burnt chicken on my chicken burrito was the most disgusting thing ever for them to be greedy about their portions? Yeah, absolutely not
  • BM
    Brenden Mattox
    Sep 13, 2025
    2.0
    This was my first experience at a Chipotle and its not great. The inside was dirty. I mean all the tables, chairs and the soda fountain was needing a scrub. The service was good. It took me and my wife 2 minutes to order us 2 bowls.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Cumberland Park serve?

Chipotle Cumberland Park serves customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill in Tyler, TX?

Chipotle Mexican Grill at 8916 S Broadway Ave is open every day from 10:45 AM to 10:00 PM.