McDonald's

3.1
1021 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1610 Cotton Gin Rd, Troy, TX
76579, United States

Hours

Reviews

3.1
1,021 reviews
5 stars
331
4 stars
156
3 stars
144
2 stars
79
1 star
311

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20-30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some employees being friendly and helpful, while others were described as rude or unprofessional.

Food Quality

Several customers complained about the quality of food, noting that it was often cold, poorly prepared, or not fresh.

Management Issues

Many reviews pointed to poor management and staffing problems, suggesting a need for better training and oversight.
  • TB
    Tiffani beauTIFFul Bennett
    1 day ago
    4.0
    Store very clean. Employees most helpful. Fries cold. Asked for fresh ones, I received just that. Cookies did not come in a tote.
  • ST
    Shay Tripp
    Jan 4, 2026
    3.0
    This mcdonald's is attached to a loves trucker gas station. It is usually very busy period. Often, the food part of my order is correct.But the drink part of my order is almost always wrong.Especially if i'm getting a specialty coffee of any kind. The dining area is often very dirty and not very clean.And the tables are usually very sticky. Regardless, if I order inside or through the drive through again, my drink orders are almost always wrong.And that's very frustrating at this particular location. Also I think because they are very busy.The service is extremely slow.Even if you're just getting a drink, you can oftentimes wait anywhere between fifteen to thirty minutes. Drive through is fairly quick in the mornings before ten o'clock. At this point I usually drive a little further down the road and go to a different mcdonald's location.
  • SS
    Sergio Suarez
    Dec 22, 2025
    1.0
    This chicken sandwich is hard as a brick, tonight in general they are burning really fast through the orders but not being careful with them. It would be better if they took their time, and the food quality was thus better. My filet o fish was haphazardly slapped together as well.
  • CM
    Chiloe Meyers
    Dec 22, 2025
    5.0
    One employee really stood out to me. Her name was shenetha?(sorry if I spell it wrong) but she could tell I was having a rough day & was really sweet & nice to me. She even brought me my food. I love employees that go above and beyond!
  • SR
    Samantha Renee
    Dec 16, 2025
    1.0
    Ordered a mobile order for two breakfast sandwich meals at 9:35am through the app. Went inside and waited 30 minutes and never got our order. Watched other people come into the restaurant and order and get their meals ahead of us. After 20 minutes, we asked what was going on after watching multiple people come in, order, and receive their meals ahead of us. She asked what our number was and said it was coming. Watched her go and make tickets for all the mobile orders that they were ignoring. We proceeded to wait another 10 minutes and watched them again make every order ahead of ours and keep on taking new orders and filling those. We can also see on the screen the order of all meals and saw us at the top of the list but still having others fulfilled ahead of ours. Asked for a refund and the lady acted all confused and said it was being made. Mind you we could literally see in there and watch them continue to ignore our order and had that lady keep staring at us. We also watched every single person who got their order have to get a correction. The manager came and gave us a refund and did not even refund us the amount we spent. If you order from here don’t do a mobile order, don’t ask about the wait, and check your order before you leave.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1610 Cotton Gin Rd, Troy, TX?

McDonald's is open from 5:00 AM to midnight Monday through Thursday, until 4:00 AM on Friday, and 24 hours on Saturday and Sunday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 6:00 AM to 11:00 PM Monday and Tuesday, and 24 hours from Wednesday through Sunday.