Dairy Queen

3.8
423 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
1203 West Duval Street, Troup, TX
75789, United States

Hours

Reviews

3.8
423 reviews
5 stars
183
4 stars
91
3 stars
65
2 stars
29
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times and poor service, with some experiencing rude interactions from staff.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, leading to customer frustration.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items, indicating inconsistency in food quality.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food on certain occasions.
  • MM
    Marcos Martinez
    Oct 19, 2025
    4.0
    Long wait for food
  • LT
    landoncarz and trainz
    Sep 12, 2025
    5.0
    was on tennis tournament trip, gotta fun, stopped here after and got bur bur and fries 🍟
  • MB
    Mandi Brister
    Jul 8, 2025
    1.0
    We have lived in Troup for several years and have had good experiences in the past. However, the past two visits have been terrible. Tonight the kids and I went to get blizzards at 9:20pm and Malachi was the DQ worker operating the drive thru. He was extremely rude and clearly didn’t want to be there. We pulled up to the window and waited about 10 minutes before even being acknowledged. After taking our money, I was so frustrated and disappointed that I flagged a female worker down to get a refund. This is my first ever complaint and I would certainly want to know how my business is being run….Rob Beall. Thanks, Ben Brister
  • JW
    Jaron Wise
    Jul 7, 2025
    1.0
    I understand it’s fast food but paying over $7 for a “large” chilli cheese tater tot that looks like this is crazzyyyyy.
  • BH
    Brianna Hillman
    Jun 7, 2025
    5.0
    I loved how seamless it was.

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen in Troup, TX specialize in?

Dairy Queen offers soft-serve ice cream and signature shakes along with classic burgers and fries.

What are the operating hours of Dairy Queen at 1203 West Duval Street?

Dairy Queen is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 10:00 PM.