H-E-B

Reviews

• HB

  Heather Belt

  Apr 16, 2026
  2.0
  I had a very frustrating experience at HEB tonight with the customer service. I had a cart of items and there were only two non express lines with checkers open. One had an issue with a checkout and both lines were long. I waited 20 minutes before I gave up to look for another line but it was equally long. I took my items to self check out where three open self checkouts were open with no customers. The girl there would not let me go in because I had too many items (about 20 and the limit was 10). She said I had to wait in line. When I explained I waited for 20 minutes and the lines were not moving and if she wouldn’t let me go there she then she should ask her manager to open another line. She said she understood but it was because the higher ups did not assign enough staff, her manager was already on one of the check out lines, and there were other customers that might want to use the self checkout. She offered to take a couple items through self checkout out for me but said that’s all she could do and I would have to go through another line with the rest. I told her I won’t be coming back. I’m very frustrated with the customer service. I like HEB items but unless there are enough lines open (and get better customer service) I won’t go back. I didn’t speak with the manager as I didn’t want to interrupt other customers checking out through the line. In my opinion, if you don’t have enough lines open and you have self checkout available, you should let your customers use it. What was offered was not a solution to the problem.
• JM

  Jerónimo Martínez

  Apr 15, 2026
  1.0
  they had pubic hairs on my sushi
• RL

  Rosario Lopez

  Apr 13, 2026
  1.0
  Bad quality service. We went to pick up money sent by western union and the employees looked at each other like with signs and told me to go to another place because they did not have 2,200 dls to pay.
• JC

  J Chase

  Apr 8, 2026
  1.0
  Bags from curbside had large holes in them on several instances. I cut my leg open from a glass bottle that fell.
• PH

  paul holifield

  Mar 21, 2026
  3.0
  My family makes use of H.E.B for the curbside service and have always enjoyed it...until we moved and started using this H.E.B. wait times are pretty bad (for example, I'm writing this while waiting for an order and it's already taken like 10 minutes and there are no other cars here). And when we get produce it seems like they're trying to unload whatever was about to be thrown out. Once I had to bring a package of stew beef back after getting it home to find it was spoiled...not close to spoiled but full on rancid. Going in not bad it's H.E.B after all but the convince of their curbside service is a real letdown.

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