Mixed reviews on food quality; some items like the Italian beef and chocolate cake received high praise, while others like hot dogs and burgers were criticized for being bland or overcooked.
Service
Service quality varied; many customers praised friendly staff and quick service, while others reported issues with order accuracy and communication.
Cleanliness
The restaurant was generally noted for its cleanliness, with several customers highlighting the clean environment and well-maintained facilities.
Pricing
Customers found the prices to be on the higher side compared to other fast food options, with some feeling the food did not justify the cost.
Atmosphere
The restaurant's atmosphere received positive feedback for its nostalgic decor and family-friendly vibe, making it a pleasant dining experience.
YD
Yezzika DeLuna
1 day ago
5.0
Ally, working the drive thru gave us excellent service! 10/10 would come back for her! As a Chicago native who’s had portllos since a young age, the great service made the experience better! Keep it up Ally!
RB
Rhonda Brown
Nov 16, 2025
5.0
Listen when I pulled up to the drive through and saw the cool, I knew it was going to be FYE 🔥and it was. Best veggie dog EVER. Pro-tip let the cake sit out to room temp. Order onion rings and fries. It’s worth the extra time on the treadmill 🤣OH and get EVERYTHING on your hot dog at least once, don’t knock it until you try it. ❤️
CD
Cameron Devenport
Nov 16, 2025
4.0
A new fast food dinning option recently added to our area. Being familiar with the chain and having friends from Chicago I was excited to try them out. First off the presentation had a lot of thought that went into the design and presentation of the restaurant. The interior decoration is super cool. It has hints of nostalgia with vintage seating and images all through the restaurant. With that said service is more on the modern side with the entrance being lined with self service kiosk, but there is staff at the counter for those who would like the more traditional service with human interaction. Thebfood was prepared fairly quickly. Its menu is primarily focused on hot dogs and roast beef sandwiches. They do offer hamburgers and some options with chicken. I chose the hamburger for my 1st visit but the next time I come I definitely want to try the roast beef sandwich. Overall the food was good and the price was on par with other food chains. If you're looking for a change from the usual fast food spots in our area I think they are worth a try.
HK
Holly Kauitzsch
Nov 12, 2025
4.0
Today, 11/12/25 at 1;24pm, the service, food is excellent but the music VOLUME was so loud that you have to struggle to talk to your companion. It isn't a nightclub. I was going to dine inside and enjoy the decor, but sat outside where the music was less concentrated. Lower it a bit. Previously the volume was at a good level. Otherwise it's great!
JT
Jazz Tillman
Nov 11, 2025
3.0
Hi there, we came in to try the new location. The service was great, it happened to be a day that the AC was out, so it was a tad warm in the restaurant. However, the food for me was just ok. The sandwich being dipped isn't my favorite, so next time will try without it being dipped. Also tried the chili cheese dog, it has lots of potential, however it was luke warm..so maybe could be better if it were hot! Also tried the BBQ burger. That would've been my favorite item to try. The sauce and the crispiness of the onion ring were good, and love the chargrill. However, extremely greasy burger, I went through a ton of napkins. Could've just been a bad day, and always willing to go back and try again!
Frequently Asked Questions About Portillo's Tomball
What are the regular operating hours for Portillo's Tomball?
Portillo's Tomball is open daily from 10:00 AM to 11:30 PM, with extended hours until midnight on Fridays and Saturdays.
Does Portillo's Tomball have a drive-through service, and what are its hours?
Yes, Portillo's Tomball offers a drive-through open daily from 10:00 AM to 11:30 PM, and until midnight on Fridays and Saturdays.
Where is Portillo's Tomball located?
It is located at 25531 Tomball Parkway, Tomball, TX 77375, USA.
What type of food does Portillo's Tomball serve?
They are known for Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Is it possible to order food from Portillo's Tomball online or via mobile apps?
Yes, you can order online at http://order.portillos.com, and download their Android and iOS apps for mobile ordering.
What is the contact phone number for Portillo's Tomball?
You can reach Portillo's Tomball at +1 346-336-7014.
Are there other dining options near Portillo's Tomball?
Yes, nearby options include Gringo’s Mexican Kitchen for Tex-Mex, Smalls Sliders for burgers, Bojangles for fast food, and Black Bear Diner for American breakfast and brunch.
Which automotive services are available near Portillo's Tomball?
Nearby automotive services include Parkway Chevrolet (used car dealer), Beck & Masten Kia (car dealer and service), Crash Champions Collision Repair, and Service King Collision for auto body repairs.
Are there any local attractions or community places near Portillo's Tomball?
Yes, Graceview Baptist Church and its JOY Ministry, as well as the Graceview Student Ministry, are nearby community organizations.
Can customers visit nearby retail stores when coming to Portillo's Tomball?
Absolutely, Floor & Decor is nearby, offering flooring, carpet, and home improvement goods, as well as Wanderlust Boutique for unique shopping.