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McDonald's

3.4
(2276 reviews)

Business Details

24421 Sh 249, Tomball, TX
77375, United States
(254) 272-5277
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
24421 Sh 249, Tomball, TX
77375, United States

Hours

Reviews

3.4
2,276 reviews
5 stars
824
4 stars
465
3 stars
351
2 stars
183
1 star
453

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, inattentive staff, and frequent order mistakes, leading to frustration and dissatisfaction.

Staff Attitude

Several reviews highlighted rude or unhelpful behavior from employees, particularly in handling orders and customer complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor communication, particularly regarding special requests.

Cleanliness and Environment

Some customers noted that the dining area was clean and well-maintained, contrasting with the overall negative service experience.
  • II
    ITSMEDAVE
    3 days ago
    1.0
    Brenda did not help me in the first while I asked her and she ignored me she also told a customer next to me saying she did not have time for this and gave rude attitude to both me and the other guy, another dude in the back I asked him can u plz help me as he just stood there nodding no
  • GJ
    Gary Joseph
    Feb 19, 2026
    1.0
    Watch out for people blaring their horns if you're tired and work hard
  • RL
    Rodney Lucas
    Feb 19, 2026
    1.0
    Complete and utter incompetence in this location. Somehow they need new leadership or an audit by corporate. 21 minutes in the lobby for 2 happy meals and 1 chicken sandwich. Multiple orders filled ahead, manager had to re-ring in the cheeseburger because it was made wrong multiple times (cheese & ketchup only). Staff is very inattentive. Walk by multiple customers without making eye contact or even speaking to them. Ridiculous
  • VV
    Vivinator
    Feb 19, 2026
    1.0
    Ordered a bacon egg and cheese biscuit meal with a large orange juice and an entree of a bacon egg & cheese biscuit made it very clear that is what I wanted and the lady named Sidel which is on my receipt gave me a biscuit with just 2 strips of bacon on it. To top it off I wasn't finished ordering and i wanted to order coffee and because I was using my app she already charged and closed the order so I got no coffee. So driving home I went to 7Brew and got an AMAZING coffee as I got mad at that lady closing the order & charging me through the app. I live 5 miles from this location and when I got home I noticed the biscuit sandwiches with just Bacon in them. You can't call the location to complain because it goes to a recording and hangs up on you. I will NEVER go back to this McDonald's as this is not the 1st time they have messed up my order. So much for having breakfast with my husband.
  • VT
    Vipperrr (Q travels)
    Feb 15, 2026
    2.0
    The employee at the drive thru window was being incredibly rude, and no one in the entire staff knew what we ordered. We waited for 10 minutes, only for us to recive a 4 piece nugget instead of 6. We asked them to replace the food and give us our six, but again they had no idea what we ordered so they said no. So we paid you 20 dollars for food in total, and you dont want to try and find our order you took 2 minutes ago? Will not come back.

Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's in Tomball, TX?

McDonald's in Tomball, TX operates 24 hours a day, every day of the week.

Does the McDonald's at 24421 Sh 249 have a drive-thru service?

Yes, this McDonald's location has a drive-thru that is open 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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