Dutch Bros Coffee

Reviews

• KL

  Kourtney L

  2 days ago
  1.0
  If you want to wait 25 minutes in line, on a Sunday, and be late to church. This Dutch bros is for you. Otherwise, I’d stop by Starbucks and avoid this place all together. Slowest service I have ever experienced. Will NOT be back.
• DR

  Deidra Kaye Rector

  6 days ago
  4.0
  The lady at window was So busy !!! but she was pacing well-coffee was sugar-free Golden Eagle! It was really tasty! I could hear pretty loud music -some lyrics were throwing profanity - that’s my only (-)! Not everyone wants to listen to music filled with cussing …There’s definitely better vocabulary to choose from-so that def left a bad taste in my mouth!
• MM

  Mandy Mershon

  Dec 14, 2025
  1.0
  This is the world's slowest Dutch Bros. Every other location I've been to is fast and friendly. This one rarely has anyone outside taking orders so they are only taking orders at the window which really slows things down. I waited over 10 minutes for an online order. When i pulled up, there was no one there making coffee. It's usually crowded with employees working. Where is everyone? Maybe they were extra short staffed today but this location is slow every time I stop here.
• JM

  José A. Lucena M.

  Dec 14, 2025
  2.0
  I’m a regular Dutch Bros customer and this is usually my favorite coffee stop, which is why I wanted to share this feedback. Today, I purchased three medium coffees and had 256 points in the Dutch Bros app, which should qualify for one free drink. Unfortunately, no one at this location knew how to apply the reward, and I was told they hadn’t been trained on how to use the app. I completely understand that technology updates happen, but if a rewards program is actively promoted, staff training should align with it so customers can actually use their points. Otherwise, it creates a frustrating experience for loyal customers. I’m sharing this in hopes it’s reviewed and addressed, as I genuinely enjoy Dutch Bros and want to continue recommending it.
• RW

  Rowan Woods

  Dec 5, 2025
  2.0
  I just want to start off this review with---I worked at Dutch for over four years, over half of it in full time leadership, and this is the second time I have ever felt called to leave a review. The first time was also for this shop, but I brushed it off as a bad day. I get it, sometimes in this company it gets crazy and it's genuinely hard to keep up with the line somedays, but these two experiences, I am having a lot of difficulty writing it off as just a bad, off-handed experience. The first time, 11/18/2025 around 11:30am, I placed a mobile order. Nothing too complicated just a hazelnut truffle freeze and an iced rebel--argulably some of the easiest drinks to make. I had ordered it ahead of time (had a wait time of about 10 minutes before actual pick up time), pulled into the line a couple minutes passed pick-up and there were three cars in front of me and about 6 cars following behind me. Trust me I know how much cars come in swarms sometimes and it's hard to get on top of the line that came out of nowhere. Originally, when no linebuster came outside (they were taking orders at the window and this was before it got cold and rainy) I wasn't upset because I figured they were short staffed and only had 2-3 people inside. Then another 5 mins passed and by that time I was in the line for 10 mins, no buster, and I'm over 10 mins past my pick up time. Finally, a buster was sent out and they told me the drinks will be at the window. The fact that it took me another 10 mins to get up to the window (I was in line for nearly 25 mins total), and my mobile order drinks (that I had placed 35 minutes prior at this point) weren't even started yet wasn't what made me mad. It was the fact that when I pulled up to the window, I was barely greeted, if at all, and there were four or five people inside just standing around. The person on drive bar was barely making drinks, talking with the X-bro who was on their phone, and there were a couple of other people just standing around while walk bar was really the only bar cranking out drinks. The second time was today, 12/5/2025 around 11am. I get it's shift change, one of the worst times to get a rush. I pulled into the line, there were only four cars ahead of me, and a few minutes go by and no buster yet. It got closer to the 10 minute mark, and the line is out the drive through with more cars still filtering, and still no buster. Finally, I got my order taken and I will give credit wherer credit is due, the buster who took my order was incredibly sweet and still made a little conversation with me! I've seen the now hiring sign, so I figured that's why it's been taking so long. Eventually I get to the window, and lo and behold, there's a group of people inside. I get it if they were people from the previous shift still hanging out, but imagine the customers reaction after waiting in line for nearly fifteen minutes and they get up to the window and there's seven people standing around on their phones, doing nothing and their drink isn't made yet. I got a rebel---once again one of the easiest drinks to crank out real quick and yet I was waiting at the window for over a minute. I was barely greeted at the window and was not read back my full order. Just "Hey did you get the rebel? Do you want a straw?" and then she turned away, giving me her back for a few seconds and then walks off. Once again, the only reason why I am leaving a negative review is because I know how this is supposed to work. Tomball is the only shop I have ever left the line mad. The reason why I gave two stars instead of one is because the drinks I got both times were pretty good (although my rebels weren't topped off with ice AT ALL but I often look past that bc who really cares lol) and I have had some PHENOMENAL experiences, granted it's been months since I've left the line thinking that. Idk what's going on but this is getting ridiculous and I hope things change because my drinks ARE good whenever I go (like 82% of the time).

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