Dunkin'

Reviews

• RG

  Ross G

  Dec 31, 2025
  5.0
  They got my order right & made it quickly. Drive through summary screen wasn't working
• LL

  Luz

  Dec 29, 2025
  1.0
  On December 29 at around 5:00 PM, I experienced very poor customer service. The staff seemed uninterested in taking my order, even though the restaurant was not busy. The employee with glasses and curly hair had a rude attitude, and when I asked about an item on the menu, she was unable to answer—even though she works there. Overall, the experience was disappointing.
• PH

  Paula Hickman

  Dec 27, 2025
  2.0
  Experience December 27th 3:00 p.m. at this Spring Cypress location called Tomball Dunkin . Both the iced coffee and the avocado toast needed to be adjusted and I got attitude about my request. What I ordered on the app did not come through on the website for the avocado toast because it didn't have bacon. The employee questioned me and I showed her the order so she added the bacon. The other lady making the iced coffee gave me big time attitude. I was trying to ask for a sip lid rather than the regular lid because I don't use straws. I also asked her to stir it really well because oftentimes the liquid sugar settles in the bottom. Then I asked for another shot of cream because it wasn't quite light enough, it is different at different locations when you do a mobile order. The avocado toast employee said she would have to give me cream on the side because that was the way my order was placed. I have asked at other locations and they have simply taken it back and put another shot or two of cream right in the cup. I also asked the avocado toast lady to look at the app to see maybe why it didn't come through for her to add bacon since it showed that's the order that was placed. She waved her say hand and said she didn't know anything about the app. Both women, youngish, we're busier making orders than tending to customers. AND it was not busy! The napkin dispenser was completely out but I didn't dare tell them for fear of being berated. So the next customer will just have to do without. Very disappointed in this location because they usually have good staff. These two ladies need to go work someplace else where they're not dealing with the public. The coffee and avocado toast with bacon we're both good, as usual with the Dunkin products, but the attitude was very disappointing.
• DD

  Diana

  Dec 23, 2025
  1.0
  Every time I come to this location the coffee tastes burnt and they hardly get the order right.
• MF

  Michael F

  Dec 12, 2025
  1.0
  Be careful these employees at this location don’t understand how to add the correct amount of cream like you asked for they just pour cream in there until coffee turns white it happened every time I came to this location also they don’t add sugar when you ask for it

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