Dunkin'

Reviews

• WR

  Wendi Raffield

  Feb 23, 2026
  3.0
  Okay service. Okay food. Always ask for bacon extra crispy.
• NR

  Nadia Khan Rizvi

  Jan 30, 2026
  5.0
  Very sweet and happy lively lady who took my drive through order. Need more happy / smiling people like her. Great location and food was warm and perfect.
• CW

  Cindy Wilson

  Jan 21, 2026
  3.0
  Found it odd when handed the cc reader wanting me to plug in tip, I’m assuming, because normally they take my card. She was asking for me to insert card and answer questions. I didn’t have my glasses on to see what screen was even saying or figure out how to insert card. I asked if she can do it for me. She did, but had a gut feeling there were words spoken about not tipping when window closed, just my prospective and assuming. As she brought my coffee, it looked good, but then she took it around corner where I couldn’t see w a coworker for about 30 sec and something told me not to take coffee and drove off. $18 for 1 donut, 10 donut holes and a small portion of bacon, med coffee. Wasn’t feeling like I should have to tip in a drive through, even though I tip well in a restaurant or when services rendered. Minus the coffee, wasn’t feeling like I got a decent deal, even though I chose to drive off without my coffee. My gut just wasn’t feeling it, coffee could have been tampered with? Again no proof, just a feeling and won’t go back. I’ll go to the new one across the freeway in Tomball. Message to owner; compensate your employees and don’t allow the baton pass of cc scanner w do u want to tip? No I don’t and shouldn’t have to feel guilty or even nudged to tip at a drive through. Acceptable, if they had a jar labeled tip, and leave it at that. Personally, I’d tip my employees not to request a tip to give better customer service if it was an issue and my store. This would be equivalent to going to grocery store or any retail store and tipping the employee that rang u up?
• LL

  Luz

  Dec 29, 2025
  1.0
  On December 29 at around 5:00 PM, I experienced very poor customer service. The staff seemed uninterested in taking my order, even though the restaurant was not busy. The employee with glasses and curly hair had a rude attitude, and when I asked about an item on the menu, she was unable to answer—even though she works there. Overall, the experience was disappointing.
• PH

  Paula Hickman

  Dec 27, 2025
  2.0
  Experience December 27th 3:00 p.m. at this Spring Cypress location called Tomball Dunkin . Both the iced coffee and the avocado toast needed to be adjusted and I got attitude about my request. What I ordered on the app did not come through on the website for the avocado toast because it didn't have bacon. The employee questioned me and I showed her the order so she added the bacon. The other lady making the iced coffee gave me big time attitude. I was trying to ask for a sip lid rather than the regular lid because I don't use straws. I also asked her to stir it really well because oftentimes the liquid sugar settles in the bottom. Then I asked for another shot of cream because it wasn't quite light enough, it is different at different locations when you do a mobile order. The avocado toast employee said she would have to give me cream on the side because that was the way my order was placed. I have asked at other locations and they have simply taken it back and put another shot or two of cream right in the cup. I also asked the avocado toast lady to look at the app to see maybe why it didn't come through for her to add bacon since it showed that's the order that was placed. She waved her say hand and said she didn't know anything about the app. Both women, youngish, we're busier making orders than tending to customers. AND it was not busy! The napkin dispenser was completely out but I didn't dare tell them for fear of being berated. So the next customer will just have to do without. Very disappointed in this location because they usually have good staff. These two ladies need to go work someplace else where they're not dealing with the public. The coffee and avocado toast with bacon we're both good, as usual with the Dunkin products, but the attitude was very disappointing.

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