Chipotle Tomball is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including stale ingredients, poorly prepared items, and inconsistent portion sizes.
Customer Service
Many reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attentiveness to customer needs.
Cleanliness
The dining area and food preparation areas were often noted as dirty and poorly maintained, contributing to a negative dining experience.
Inventory Issues
Numerous customers experienced frustration due to the restaurant being out of key ingredients, leading to dissatisfaction with their orders.
Value for Money
Several reviews mentioned that the prices felt high relative to the portion sizes and quality of food received, leading to a perception of poor value.
KG
Keiry Galan
4 days ago
1.0
I arrived, ordered a bowl, and ordered a side of guacamole and a side of sour cream to go with my chips. When it was time to pay, I told the cashier, she gave me an order of chips, and then said they were out. There were chips on the table, and I told her those things on the table weren't chips. She said yes, but those were only for kids' combos. I said okay, charge me extra so I could have some chips, and she said no, those are only for online orders, otherwise they'll complain. Then this woman made up like three stories to avoid selling me my chips, and I don't understand why she wouldn't sell them to me. It was almost closing time, and the online orders were also about to close. I was going to pay too; I wasn't asking for free. I sat down to eat, and this Hispanic woman started whispering about me with her coworkers. They were talking, looking at me, and laughing. I don't understand why they would make a customer feel uncomfortable like that. She was a Hispanic woman who wore glasses; I couldn't see her... I was very disappointed with this visit to this restaurant because none of the dishes had name tags. I hope the managers and the general manager can do something about this person so that no one else has to go through this situation. My receipt said the cashier who served me was named Evelin, but I'm not sure that was her name. She was an older woman with glasses, tan skin, and a very bad attitude. Terrible service.
MK
Mark Kallus
Oct 23, 2025
5.0
Great place! Really good food. Sometimes the portions are not as consistent as expected.
DR
Damon Ryan
Oct 13, 2025
1.0
This is by far the worst Chipollte I have ever ate. The taste was pretty far off but what should you expect when your burrito is full of plastic. I had ate most of the burrito before picking seven pieces out of the remaining portion. Overall, I feel like I want to throw up. First time and last time visitor of this location.
RM
Ralph Martin
Oct 10, 2025
5.0
Always great. Good portions and nice atmosphere
JJ
Jennifer
Sep 23, 2025
2.0
I don’t know who’s managing this branch but it could use some guidance. We picked up an order at 8pm last night (9/22). The restaurant looked like it was closing - they had all the chairs stacked like they didn’t want anyone sitting anywhere and the place was being broken down. Way too early considering they really close at 10. I guess they were upset about making our to go order so late because they made it the exact opposite as what was described on the ticket - extra of the things we asked for “light” on and none of the things we asked for extra. I doubt they’re that incapable of understanding a ticket…seemed purposeful. It’s unfortunate people don’t have more respect for other people’s time and money. This was not a good use of either and makes us not want to come back to this location. If I would’ve checked before I got to my house 30 min away I would’ve had them remake it. I guess I’ll have to check each time now if we come back. I know yall can do better because I’ve seen it.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tomball serve?
Chipotle Tomball offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Tomball?
Chipotle in Tomball is open every day from 10:45 AM to 10:00 PM.
Does Chipotle in Tomball offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Tomball?
You can order online through Chipotle's official order website or their app available on the Apple App Store.
Does Chipotle Tomball provide catering services?
Yes, Chipotle Mexican Grill in Tomball provides catering services for your events.
What is Chipotle Mexican Grill's commitment to food quality?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms practicing humane and sustainable methods without artificial colors, flavors, or preservatives.
What nearby restaurants can I visit along with Chipotle in Tomball?
Nearby restaurants include Poke Hut for Asian cuisine and Wingstop for chicken dishes, offering customers a variety of dining options in the area.
Are there any convenient health care facilities near Chipotle Tomball?
Yes, Mann Eye Institute and AFC Urgent Care Tomball are nearby, which can be useful if you need medical services before or after your visit.
Where can I find shopping options close to Chipotle in Tomball?
Nearby shopping includes the SKECHERS Warehouse Outlet and Boot Barn for footwear and apparel needs.
How might nearby services like The UPS Store or Sprint Store complement a visit to Chipotle?
Customers can conveniently access services like printing or mobile phone needs at The UPS Store 5288 and Sprint Store nearby, making it easy to combine errands with dining at Chipotle.