Business Details
About
Mexican Restaurant
Chipotle Tomball is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
583 reviews
5 stars
276
4 stars
101
3 stars
39
2 stars
41
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attentiveness.
Food Quality
Many customers reported inconsistent food quality, with issues such as stale ingredients, small portions, and items being out of stock.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Pricing Issues
Customers expressed dissatisfaction with rising prices and perceived value, feeling that portion sizes did not justify the cost.
Management Concerns
Several reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints.
- LKLou KahanekDec 6, 20251.0This location does not honor corporate advertising programs. Per Chipotle newsroom: "Saturday, December 6: Tacos BOGO — Buy a three-taco entrée, get a free entrée1." So ordered tacos and a bowl. Get to the register, no you must order two orders of tacos. Manager, I'll be disputing the credit card charge. Reply to issue me a refund and I'll let this go. Corporate America, love it, the fraud never ends. Update: Corporate sent coupon for free item. With 3800 stores there must be more than a few incompetents to deal with. Thanks Corporate.
- MNMia NguyenDec 4, 20253.0The food itself was just okay. I was bummed because my favorite item is gone, but the main issue was the rude attitude from the girl working behind the counter when I asked about it. She made the whole experience unpleasant. I'll still go back, but the service needs a major fix
- CPcarla pNov 27, 20252.0I’m sympathetic to the employees being busy and overworked, it just sucks when you have a BOGO offer that says until closing, and it’s 8 PM and they refuse to do it anymore. Some of us also work very late and driving to an in person only event to be told they’re not honoring it is very disappointing.
- ELEliza LópezNov 25, 20255.0My experience was very pleasant they served me very well and the girls were very attentive to what I asked Evelyn was very kind without a doubt I will return my food was fresh and very tasty thank you🙂👍
- KGKeiry GalanNov 20, 20251.0I arrived, ordered a bowl, and ordered a side of guacamole and a side of sour cream to go with my chips. When it was time to pay, I told the cashier, she gave me an order of chips, and then said they were out. There were chips on the table, and I told her those things on the table weren't chips. She said yes, but those were only for kids' combos. I said okay, charge me extra so I could have some chips, and she said no, those are only for online orders, otherwise they'll complain. Then this woman made up like three stories to avoid selling me my chips, and I don't understand why she wouldn't sell them to me. It was almost closing time, and the online orders were also about to close. I was going to pay too; I wasn't asking for free. I sat down to eat, and this Hispanic woman started whispering about me with her coworkers. They were talking, looking at me, and laughing. I don't understand why they would make a customer feel uncomfortable like that. She was a Hispanic woman who wore glasses; I couldn't see her... I was very disappointed with this visit to this restaurant because none of the dishes had name tags. I hope the managers and the general manager can do something about this person so that no one else has to go through this situation. My receipt said the cashier who served me was named Evelin, but I'm not sure that was her name. She was an older woman with glasses, tan skin, and a very bad attitude. Terrible service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tomball serve?
Chipotle Tomball offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Tomball?
Chipotle in Tomball is open every day from 10:45 AM to 10:00 PM.
Does Chipotle in Tomball offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Tomball?
You can order online through Chipotle's official order website or their app available on the Apple App Store.
Does Chipotle Tomball provide catering services?
Yes, Chipotle Mexican Grill in Tomball provides catering services for your events.
What is Chipotle Mexican Grill's commitment to food quality?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms practicing humane and sustainable methods without artificial colors, flavors, or preservatives.
What nearby restaurants can I visit along with Chipotle in Tomball?
Nearby restaurants include Poke Hut for Asian cuisine and Wingstop for chicken dishes, offering customers a variety of dining options in the area.
Are there any convenient health care facilities near Chipotle Tomball?
Yes, Mann Eye Institute and AFC Urgent Care Tomball are nearby, which can be useful if you need medical services before or after your visit.
Where can I find shopping options close to Chipotle in Tomball?
Nearby shopping includes the SKECHERS Warehouse Outlet and Boot Barn for footwear and apparel needs.
How might nearby services like The UPS Store or Sprint Store complement a visit to Chipotle?
Customers can conveniently access services like printing or mobile phone needs at The UPS Store 5288 and Sprint Store nearby, making it easy to combine errands with dining at Chipotle.