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H-E-B

4.6
(2458 reviews)

Business Details

(936) 271-2730
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3601 FM 1488 in The Woodlands, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
3601 FM 1488, The Woodlands, TX
77384, United States

Hours

Reviews

4.6
2,458 reviews
5 stars
1,887
4 stars
402
3 stars
81
2 stars
22
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many employees are praised for being friendly and helpful, there are notable complaints about rudeness and unprofessional behavior from some staff.

Cleanliness and Organization

The store is frequently described as clean and well-organized, contributing to a pleasant shopping experience.

Product Quality

There are concerns regarding the quality of produce and bakery items, with several customers reporting issues with freshness and expired products.

Curbside Pickup

Curbside service experiences vary, with some customers reporting delays and poor service, while others appreciate the convenience.

Variety and Stock

While many customers appreciate the variety of products available, there are complaints about items being out of stock and the need for better inventory management.
  • PP
    PinkAzalea
    Feb 24, 2026
    5.0
    This store is always clean and well organized, which makes shopping so easy. The staff is friendly and professional, and the curbside service is quick and efficient. You really can’t ask for much more!
  • JG
    Jay G
    Feb 19, 2026
    1.0
    I had a very uncomfortable experience at this HEB location. The employee who helped me, Pablo, a cashier, was friendly and engaging with the customer before me. However, when it was my turn, his demeanor completely changed. He avoided eye contact, appeared visibly uncomfortable, and barely responded when I introduced myself and spoke to him. The contrast in treatment was noticeable and made me feel unwelcome. I hope management addresses this, because every customer deserves to be treated with the same level of courtesy and respect.
  • LT
    Lisa Tunstall
    Feb 15, 2026
    5.0
    Kim the manager in the flower department is the best! She helped me order flowers for my son to use for his proposal. She was so helpful, knowledgeable, and kind! The flowers were gorgeous and I will use HEB for flowers again!! Thank you for making their day wonderful!!
  • GS
    Greg Sutphin
    Feb 13, 2026
    5.0
    Can always find what I need. This time, I needed cashews from Sunshine Nuts Company.
  • MD
    Mayra Duran
    Feb 7, 2026
    5.0
    Caden helps me a lot with some issues I had with some items at the Customer Service Center today, he was kind and patient, smiling all the time, did a great job, thank you!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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