Customers praised the deliciousness of various desserts, particularly the tres leches cake and chocolate mousse cake, but many also reported issues with dryness and lack of flavor in several cakes.
Customer Service
While some reviews highlighted friendly and helpful staff, numerous customers expressed dissatisfaction with the service, citing unwelcoming attitudes and disorganization.
Pricing Concerns
Many customers felt that the prices were too high for the quality of desserts received, with specific complaints about portion sizes and value for money.
Atmosphere
The bakery's atmosphere received mixed reviews; some found it cozy and inviting, while others noted a chaotic layout and unclean tables.
JG
Jaslyn Guevara
4 days ago
1.0
I went to dessert gallery on 01/09/26 and Alexis was very belittling I came in with one of friends from a walk and I asked if they had a restroom and I saw her whole demeanor change making me feel like I should have known they had one (it’s in the back ) and as I was reading off the flavors to my friend I missed one and she read it out to me with an attitude making me feel like she wanted me to hurry up and pick something but the young man that was working that night was very nice and helpful he brought out our smoothies which I was not expecting and even gave me a new straw when I accidentally dropped mine.
FS
Fox Smith
6 days ago
2.0
The desserts are excellent, restroom clean, but service is not good.
The staff weren't exactly "rude" but very dismissive and ignoring customers at times. They didn't understand the intent of questions or didn't understand the menu it seems. They didn't prompt when they should've (asked for a specific cookie in the display, recieved one of those cookies but not the design we asked for).
The interior doesn't have a comfortable layout either, a result of the cold but slightly dim lighting (it was nighttime when we came) and the cramped store (there was a lot of people!)
Its really more of a 2.5
I'm not a huge fan of sweets myself, but apparently it's the best cake and coffee out of every place we've been to.
AH
Amber Harrison
Dec 17, 2025
5.0
This place is my favorite dessert place in the world! I have tried a few flavors of their cakes and they are all amazing! Mom’s chocolate cake is out of this world delicious and the best chocolate I’ve ever had in my life!
DC
Dean Calhoun
Dec 13, 2025
2.0
I don’t know if its because I got the wrong thing from here, but I spent the poorest $12 on the dubai chocolate sundae. 90% of it was just chocolate fudge that I couldn’t even enjoy the “dubai chocolate”. Atmosphere was very nice though so that will pull me back in the store in the near future.
JM
J Mo
Dec 10, 2025
5.0
Best Italian Cream Cake I’ve ever had. My boyfriend needed a cake for my birthday. I am pregnant and out of left field wanted this flavor and which was not what he planned for andthey were able to get it done. It was soooo delicious and well made! Will definitely be looking for another one for my baby shower, but not last minute 🥹🙏❤️Thank you for your beautiful tasty cake!!
Frequently Asked Questions About Dessert Gallery Bakery & Cafe
What is the best day/time to place a custom order?
Monday through Friday 8:30-5pm
What are the lead times for placing an order?
Photo & Logo Desserts - 5 days
Custom Butter Cookies - 5 days
Standard Menu Items - Available at the cafes daily while supplies last
Desserts with a plaque or writing - Best to pre-order at least 2 days in advance so the plaque can be prepared by the experts at our bakery.
Can I customize 6-inch or 9-inch cake?
We only offer limited customizations on our 6-inch cakes:
Writing
Fairy Dust
There are more customization options on 9-inch and Sheet Cakes including:
Writing
Fairy dust
Special icing borders with sprinkles
Colorful drips
Icing rosettes
Add an image
Please note that there are a few 9-inch desserts that cannot be customized except for writing:
New York Cheesecake
The Big O
Everyone's Favorite Mousse Cake
Tres Leches
Tiramisu
White Chocolate Concorde Cake
Dark Chocolate Concorde Cake
I only need a small cake, but I don’t see my favorite cake on the 6-inch cake list?
We make a limited selection of 6-inch cake flavors, but you can always get slices of any flavor you like!
Why won't you write on my vegan cake?
The chocolate we use to write on cakes is not vegan, so we will not put non-vegan writing or decorations on a vegan dessert.
Will you write on my cake with colored frosting?
No, we only write with white chocolate or milk chocolate.
Will my cake be baked the night before I pick it up?
Custom orders are baked within 1-2 days of pickup. Standard menu items are baked fresh every week and kept at 0 degrees, so they stay at peak freshness until we deliver them to the store.
Will you add fresh fruit to my cake?
We have several desserts that are made with fresh fruit in the batter. We do not decorate our desserts with fresh fruit, however, and our stores do not keep fresh fruit on hand.
How do I store my leftover cake?
Cover it with plastic wrap, making sure all the exposed parts are covered. Store leftover cake in the fridge, but keep in mind that some flavors are best at room temp. You can find the storage and serving instructions for each cake on our website.
How long is it safe to keep my cake?
If it’s wrapped well with no exposed edges, it will keep for up to a week in the fridge and up to a month in the freezer.
Allergies & Cross Contamination Info?
Please note that our kitchen is neither nut-free nor gluten-free. Our desserts are not meant for individuals who have severe allergy concerns. Please see our Food Allergy Statement.
In our bakery, ingredients are labeled with possible allergens. However, there is always a risk of cross-contamination. There is also a possibility that manufacturers of the commercial products we use could change the formulation at any time, without notice
Cancellation Rules?
Photo & Logo Desserts - 5 days prior to your order due date
Custom Butter Cookies - 5 days prior to your order due date
Sheet Cakes - 3 days prior to your order due date
Desserts with a plaque or writing - 2 days prior to your order due date
Standard Menu Items - 1 day prior to your order due date
Why do I have to pay for a plaque? Why can’t you just write on my cake?
Our cakes designs are not smooth on top so we cannot write on an uneven surface. We require a purchase of a plaque, so the writing looks beautiful! The recipient has a delicious, personalized piece of white or dark chocolate to take home with them.
Can I pick up my order before you open?
Sure, but please give us a call before you make the trip to ensure our truck has arrived with your order.
What are your hours of operation?
Sunday, noon – 10 pm
Monday – Thursday, 11am – 10pm
Friday – Saturday, 11 am – midnight
Holiday closures
Easter Sunday
Memorial Day
Fourth of July
Labor Day
Thanksgiving
Christmas Eve – close at 5pm
Christmas Day
New Year’s Day
When is the best time to place a custom order at Dessert Gallery Bakery & Cafe?
The best days and times to place a custom order are Monday through Friday from 8:30 am to 5 pm.
What are the lead times I should be aware of when ordering different desserts?
Photo & Logo Desserts and Custom Butter Cookies require 5 days lead time. Desserts with plaques or writing should be pre-ordered at least 2 days in advance. Standard menu items are available daily while supplies last.
Can I customize 6-inch and 9-inch cakes?
Limited customization is available on 6-inch cakes (writing and fairy dust). More options like colorful drips, icing rosettes, and images are available for 9-inch and sheet cakes, though some 9-inch cakes have restrictions.
Why doesn't Dessert Gallery Bakery write on vegan cakes?
The chocolate used for writing is not vegan, so they do not put non-vegan writing or decorations on vegan desserts.
What are Dessert Gallery Bakery & Cafe's hours of operation?
Open Sunday noon–10 pm; Monday to Thursday 11 am–10 pm; Friday to Saturday 11 am–midnight. Closed on major holidays such as Thanksgiving and Christmas Day with some variations on holiday hours.
Does Dessert Gallery Bakery & Cafe offer in-store pickup and delivery?
Yes, both in-store pickup and delivery services are available.
What payment options are accepted at Dessert Gallery Bakery & Cafe?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
What notable dining options are near Dessert Gallery Bakery & Cafe that I can visit before or after my dessert?
Nearby you can find Morton’s Grille, a steakhouse serving American cuisine, and Kokoro Handroll Bar, a sushi restaurant. These provide great meal choices before or after enjoying desserts at the bakery.
Are there any nearby places where I can relax or get spa treatments around Dessert Gallery Bakery & Cafe?
Yes, Spa at the Waterway offers spa and hair salon services, and Semper Laser provides laser hair removal and medical spa treatments nearby.
What transit or nearby service locations can help me easily find Dessert Gallery Bakery & Cafe?
The Woodlands Taxi offers travel and accommodation services nearby, and Bank of Texas is also close. These can assist customers in locating and accessing the bakery.