While many customers praised the desserts for being delicious and rich, there were several complaints about dryness and lack of flavor in certain cakes and cookies.
Customer Service
Feedback on customer service was mixed; some customers experienced friendly and helpful staff, while others reported unwelcoming attitudes and disorganization.
Pricing Concerns
Many reviews noted that the prices were high, especially for the portion sizes, leading to feelings of being overpriced for the quality received.
Atmosphere
The atmosphere was described as cozy and inviting by some, but others found it unwelcoming and chaotic, particularly during busy times.
Variety and Options
Customers appreciated the wide variety of dessert options available, including vegan and gluten-free choices, though some wished for larger portions.
FH
Fahad Hai
1 day ago
5.0
Our absolute favorite place for cakes and desserts, especially the tres leches and chocolate mousse cake.
PLEASE put the chocolate mousse cake back in the delivery menu. I can confirm after multiple deliveries that it has never melted en route. It is the reason we came to your shop, and keep returning every other week. Without the mousse cake being delivered, we will unfortunately have a hard time staying.
LC
Luis Castanheiro
Nov 8, 2025
1.0
đĄ An Absolute Disaster: Paid-For Cake, Zero Service!
âI am absolutely infuriated by my experience at this bakery. I placed a custom order, paid for the entire cake in full the day before pickup, and yet, when I arrived at the agreed-upon time, I was met with utter chaos and incompetence.
âInstead of having my pre-paid, fully-covered cake ready for me, I was toldâafter a baffling amount of searching and excusesâthey told me that they sold the cake to someone else. Let me reiterate: I paid for this cake in full and in person at the bakery, the day nefore. This wasn't a "maybe I'll buy one" situation; it was a confirmed, financially secured transaction.
âTotal Disregard for the Customer
âThe level of customer service displayed was non-existent. There was no proactive communication about an issue, no genuine apology that sounded sincere, and certainly no immediate solution offered for a mistake that was entirely on their end. They essentially took my money for a product they couldn't provide, leaving me stranded the day before an important event.
âThis isn't a minor oversight; this is a complete failure of basic business operations and a profound disrespect for paying customers. When you take a customer's money, you have a fundamental obligation to deliver the product. They failed spectacularly.
âDo not waste your time or your money here. If they can lose a pre-paid order, what else are they incapable of handling correctly? This bakery demonstrated a stunning level of disorganization and a total disregard for my time and commitment.
LL
Liz âLizâ
Nov 2, 2025
5.0
I donât even know where to start with how much I loved my visit to Dessert Gallery. From the moment I walked in, everything felt cozy, inviting, and perfectly sweet. It wasnât busy at all when I went, which actually surprised me. The place deserves to be completely packed because itâs that good. I was honestly a little sad to see there werenât more people inside because this spot should be full of happy dessert lovers every single day.
The staff was wonderful. Everyone was friendly, patient, and so kind. You can tell they really care about their customers. Their customer service alone makes you want to come back, and the desserts seal the deal. They also validate parking, which is so helpful because parking around here is pretty limited. That small detail made the experience even better.
Now for the star of the show, the brownie sundae. It was absolutely incredible. I honestly think itâs the best sundae Iâve ever had in my life. It reminded me of the one Kevin ordered in Home Alone 2 in New York, pure decadence and pure joy. Only difference is I didnât have to be in a fancy hotel to feel that kind of happiness.
The brownie was rich, warm, and fudgy with the perfect mix of chewy edges and a soft, gooey center. The vanilla ice cream was so creamy and flavorful that you can taste the quality in every spoonful. The hot fudge was warm and silky, the whipped cream was light and real, and the cherry on top finished it off perfectly. Everything about it complimented each other so well. The warm brownie against the cold ice cream was pure perfection.
This sundae honestly made my whole day. I can confidently say itâs the best one Iâve ever had, and Iâll be comparing every other sundae to this one from now on. I canât wait to come back, and next time Iâm bringing my kids with me because theyâll absolutely love it. I even want to bring some of my clients here because itâs the kind of place that deserves more attention and more smiling faces.
Dessert Gallery is a hidden gem that deserves to shine brighter. Iâll be coming back every chance I get.
MM
Mansour
Oct 8, 2025
5.0
Delicious and wonderful
SS
Sweetblack Smith
Sep 26, 2025
1.0
Overpriced and underwhelming basic dessert nothing to brag about I don't understand why they are so high cake was tasteless and cookies wasn't good even circle K cookies đ taste better I'm not going back great customer service cute building
Frequently Asked Questions About Dessert Gallery Bakery & Cafe
What is the best day/time to place a custom order?
Monday through Friday 8:30-5pm
What are the lead times for placing an order?
Photo & Logo Desserts - 5 days
Custom Butter Cookies - 5 days
Standard Menu Items - Available at the cafes daily while supplies last
Desserts with a plaque or writing - Best to pre-order at least 2 days in advance so the plaque can be prepared by the experts at our bakery.
Can I customize 6-inch or 9-inch cake?
We only offer limited customizations on our 6-inch cakes:
Writing
Fairy Dust
There are more customization options on 9-inch and Sheet Cakes including:
Writing
Fairy dust
Special icing borders with sprinkles
Colorful drips
Icing rosettes
Add an image
Please note that there are a few 9-inch desserts that cannot be customized except for writing:
New York Cheesecake
The Big O
Everyone's Favorite Mousse Cake
Tres Leches
Tiramisu
White Chocolate Concorde Cake
Dark Chocolate Concorde Cake
I only need a small cake, but I donât see my favorite cake on the 6-inch cake list?
We make a limited selection of 6-inch cake flavors, but you can always get slices of any flavor you like!
Why won't you write on my vegan cake?
The chocolate we use to write on cakes is not vegan, so we will not put non-vegan writing or decorations on a vegan dessert.
Will you write on my cake with colored frosting?
No, we only write with white chocolate or milk chocolate.
Will my cake be baked the night before I pick it up?
Custom orders are baked within 1-2 days of pickup. Standard menu items are baked fresh every week and kept at 0 degrees, so they stay at peak freshness until we deliver them to the store.
Will you add fresh fruit to my cake?
We have several desserts that are made with fresh fruit in the batter. We do not decorate our desserts with fresh fruit, however, and our stores do not keep fresh fruit on hand.
How do I store my leftover cake?
Cover it with plastic wrap, making sure all the exposed parts are covered. Store leftover cake in the fridge, but keep in mind that some flavors are best at room temp. You can find the storage and serving instructions for each cake on our website.
How long is it safe to keep my cake?
If itâs wrapped well with no exposed edges, it will keep for up to a week in the fridge and up to a month in the freezer.
Allergies & Cross Contamination Info?
Please note that our kitchen is neither nut-free nor gluten-free. Our desserts are not meant for individuals who have severe allergy concerns. Please see our Food Allergy Statement.
In our bakery, ingredients are labeled with possible allergens. However, there is always a risk of cross-contamination. There is also a possibility that manufacturers of the commercial products we use could change the formulation at any time, without notice
Cancellation Rules?
Photo & Logo Desserts - 5 days prior to your order due date
Custom Butter Cookies - 5 days prior to your order due date
Sheet Cakes - 3 days prior to your order due date
Desserts with a plaque or writing - 2 days prior to your order due date
Standard Menu Items - 1 day prior to your order due date
Why do I have to pay for a plaque? Why canât you just write on my cake?
Our cakes designs are not smooth on top so we cannot write on an uneven surface. We require a purchase of a plaque, so the writing looks beautiful! The recipient has a delicious, personalized piece of white or dark chocolate to take home with them.
Can I pick up my order before you open?
Sure, but please give us a call before you make the trip to ensure our truck has arrived with your order.
What are your hours of operation?
Sunday, noon â 10 pm
Monday â Thursday, 11am â 10pm
Friday â Saturday, 11 am â midnight
Holiday closures
Easter Sunday
Memorial Day
Fourth of July
Labor Day
Thanksgiving
Christmas Eve â close at 5pm
Christmas Day
New Yearâs Day
When is the best time to place a custom order at Dessert Gallery Bakery & Cafe?
The best days and times to place a custom order are Monday through Friday from 8:30 am to 5 pm.
What are the lead times I should be aware of when ordering different desserts?
Photo & Logo Desserts and Custom Butter Cookies require 5 days lead time. Desserts with plaques or writing should be pre-ordered at least 2 days in advance. Standard menu items are available daily while supplies last.
Can I customize 6-inch and 9-inch cakes?
Limited customization is available on 6-inch cakes (writing and fairy dust). More options like colorful drips, icing rosettes, and images are available for 9-inch and sheet cakes, though some 9-inch cakes have restrictions.
Why doesn't Dessert Gallery Bakery write on vegan cakes?
The chocolate used for writing is not vegan, so they do not put non-vegan writing or decorations on vegan desserts.
What are Dessert Gallery Bakery & Cafe's hours of operation?
Open Sunday noonâ10 pm; Monday to Thursday 11 amâ10 pm; Friday to Saturday 11 amâmidnight. Closed on major holidays such as Thanksgiving and Christmas Day with some variations on holiday hours.
Does Dessert Gallery Bakery & Cafe offer in-store pickup and delivery?
Yes, both in-store pickup and delivery services are available.
What payment options are accepted at Dessert Gallery Bakery & Cafe?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
What notable dining options are near Dessert Gallery Bakery & Cafe that I can visit before or after my dessert?
Nearby you can find Mortonâs Grille, a steakhouse serving American cuisine, and Kokoro Handroll Bar, a sushi restaurant. These provide great meal choices before or after enjoying desserts at the bakery.
Are there any nearby places where I can relax or get spa treatments around Dessert Gallery Bakery & Cafe?
Yes, Spa at the Waterway offers spa and hair salon services, and Semper Laser provides laser hair removal and medical spa treatments nearby.
What transit or nearby service locations can help me easily find Dessert Gallery Bakery & Cafe?
The Woodlands Taxi offers travel and accommodation services nearby, and Bank of Texas is also close. These can assist customers in locating and accessing the bakery.