Customer Service
Many customers reported rude or unhelpful staff, with several instances of poor communication and attitude from employees.
Food Quality
There were numerous complaints about food being cold, improperly prepared, or not meeting expectations, alongside some positive mentions of specific items.
Service Speed
Customers frequently noted slow service, with long wait times to place orders and receive food, often attributed to understaffing.
App Issues
Several reviews highlighted problems with the Sonic app, including difficulties placing orders and dissatisfaction with the app's functionality.
Management Response
Some customers expressed frustration with management's lack of responsiveness to complaints and issues raised during their visits.