Dunkin'

3.3
166 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve The Colony, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4907 Main St, The Colony, TX
75056, United States

Hours

Reviews

3.3
166 reviews
5 stars
72
4 stars
23
3 stars
9
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and lack of attentiveness.

Food Quality

Inconsistent food quality reported, with complaints about stale donuts, burnt food, and incorrect orders.

Cleanliness

Some customers appreciate the cleanliness of the location, while others report unsanitary practices.

Speed of Service

Service speed is inconsistent; some customers experience quick service while others report long wait times.

Management Issues

Frequent mentions of poor management and organization, leading to inventory issues and staff performance problems.
  • SS
    Sara Sutton
    3 days ago
    2.0
    The employees act like you're an inconvenience if you order inside. Took me 5 minutes to order a single donut because none of the staff wanted to stop and take my order. All of them avoid eye contact until they can't ignore you anymore.
  • VV
    Vincent
    Nov 17, 2025
    5.0
    Just wanted to say I frequent this location and they are consistently providing the best service I have ever gotten from any Dunkin, ever. I sat inside to do work this morning, my food and drink were perfect, and the manager was so kind. Can not recommend this location enough!
  • JJ
    JJ
    Nov 17, 2025
    2.0
    Food and coffee is always pretty good at any one of the locations. The staff at this location make you feel like you're not welcome.And almost like you're a burden when you walk in the door. No smiles, no greeting, just really quick to the point.And only speak on just the order exactly. When one man was telling them, he did not knead his coffee lady.Just grabbed it off.The counter stared rudely and put it back with saying nothing. If this was a restaurant I would never dine again.
  • HD
    Heather Davis-Allen
    Nov 13, 2025
    1.0
    1. Say hello in the drive through. Then take a breath while people order, instead of cutting them off because you think you know best. Give me the total before I drive up, don't talk to a customer like a child because you're too lazy to do that. 2. Say hello at the window and repeat the total. Take my credit card and run it yourself. Tipping workers who aren't servers is ridiculous, and throwing a machine at me to add a tip made me laugh. You don't even try to earn it. 3. Wipe cups down, and if you can't do that, don't be shitty to people who ask for a napkin. "I got it" she said, while stuffing napkins in the bag, so I said "I need one to wipe the cup". That's literally ALL she said to me at the window. 4. I said thank you. She said nothing. Her coworkers were gathering around the window like I'm a problem? Because I asked for a napkin? It's like they like drama, I guess. So I said "you're welcome!" and this literal child says WHAT like she's going to come through the window? Grow up. Dunkin, my kids are grown. No one needs teenage attitude while SPENDING MONEY AT YOUR STORE on the way to work. I'll never be back. Every damn time it's something. This is like my fifth review. Bring back the "my love" lady, she seems to be the only one who gives a crap. Kids: I've been in customer service over 35 years. Hello and thank you it's all it takes. That's it, to not be a crap experience.
  • CC
    carl
    Oct 10, 2025
    5.0
    AMAZING SERVICE, these girls had phenomenal customer service so much so that u had to make a review! The donuts were fresh and my coffee was very flavorful I’ve had bad experiences at other locations but this one has definitely been the best. I recommend this location so much.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in The Colony, TX?

Dunkin' in The Colony, TX is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' provides delivery and curbside pickup services for customer convenience.