Wingstop

3.8
378 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Texas City Palmer Hwy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
3401 Palmer Hwy, Texas City, TX
77590, United States

Hours

Reviews

3.8
378 reviews
5 stars
211
4 stars
50
3 stars
22
2 stars
11
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist with orders and provide recommendations.

Food Quality

While some reviews noted that the food was delicious and well-prepared, others reported issues with cold wings, incorrect orders, and food quality concerns.

Wait Times

Numerous customers expressed frustration with long wait times for food, both for in-store orders and online pickups, often exceeding the estimated times.

Cleanliness

Several reviews mentioned cleanliness in the dining area and restrooms, although there were also reports of unsanitary conditions in some instances.

Management Issues

There were complaints about poor management and staff training, with some customers feeling that the staff lacked basic customer service skills.
  • CG
    Claimless Gaming
    Dec 29, 2025
    5.0
    Jada was super nice. Great service!
  • AO
    Asdruval Osorio
    Dec 10, 2025
    5.0
    Just moved to Texas City so I googled wings near me and this place popped up. I’ve been here twice and let me tell you something. This has to be the nicest staff I have come across. Both times, the person behind the counter were helpful in recommending the food. The lemon pepper tenders are so juicy! Keep up the great job, night crew!
  • SL
    Sarah Lewis
    Dec 5, 2025
    5.0
    I haven’t been to Wingstop in 10 years. Decided to go tonight but I was unfamiliar with the flavors. I believe it was Alecia who checked me out, but she was SO sweet and helpful in picking flavors and helping me customize my food! And it wasn’t just me she was so great with, she was like that with every customer!
  • JB
    James Bond
    Dec 5, 2025
    1.0
    Ordered online and got the food an hour later. Corn was not available, they did not call me to mention that, they only mentioned it when I got there. I was lenient and came 25 minutes later than the time wingstop suggested and I still ended up waiting 40 extra minutes. Ranch was watered down. They never called my name to get the wings and the wings were cold by the time I got home.
  • CJ
    Charles Jones
    Oct 15, 2025
    5.0
    Stopped by this location for the first time. I was acknowledged immediately upon entering. My order was prepared quickly and cooked to my specifications. Three different team members took the time to come to my table and asked how was the food and the manager that came in after I was already eating checked to see if they took care of me. It’s just chicken wings but today the team took pride in their service. Great service and food. What else can anyone expect. Thanks Wing Stop team!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.