Service Quality
Customers frequently reported issues with slow service, long wait times, and incorrect orders, particularly with mobile app orders.
Food Quality
There were numerous complaints about food being cold, overcooked, or not prepared correctly, leading to dissatisfaction.
Staff Attitude
While some customers praised friendly staff, others noted rude behavior and poor communication from employees.
Cleanliness and Safety
Concerns were raised about cleanliness, including reports of unsanitary conditions and potential health risks.
Positive Experiences
Despite the negative feedback, some customers highlighted positive experiences with specific staff members and enjoyed the food when it was prepared correctly.