Chipotle Mexican Grill

3.9
996 reviews
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About

Mexican Restaurant
Chipotle Texarkana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2502 Richmond Rd, Texarkana, TX
75503, United States

Hours

Reviews

3.9
996 reviews
5 stars
533
4 stars
193
3 stars
77
2 stars
50
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling disrespected during their interactions.

Food Quality

While some customers enjoyed the food, many reported issues with freshness, portion sizes, and incorrect orders.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, contributing to a negative dining experience.

Management Issues

Customers expressed concerns about poor management, including staff shortages and lack of organization, leading to frequent out-of-stock items.

Pricing Concerns

Many customers felt that the prices were too high for the quality and quantity of food received, leading to dissatisfaction.
  • LO
    Lisset Onofre
    Nov 1, 2025
    5.0
    Good serving proportions friendly staff
  • RR
    Rick
    Oct 26, 2025
    5.0
    Casa Estrada very good.
  • BM
    Burgandey Mitchell
    Oct 13, 2025
    1.0
    Will not be going back. Staff that was building our order at 12:30 today. Were very rude and didn't pay attention. Was disrespectful to my husband. They were to busy taking to each other to pay attention to us. Told my husband im not talking to you while looking right at him speaking. When we asked for double because their wasn't much rice or meat put in the bowl they acted like it was a inconvenience. When he asked for queso to be added they rolled their eyes at us and got an attitude with us after that. They lady training the girl on the register was the only polite employee we delt with at the front.
  • RJ
    Robert Jones
    Oct 12, 2025
    1.0
    We haven’t had chipotle in forever due to the inconsistency at the one here in Texarkana. My wife and I decided they we would give it a try since the kids wanted canes and we were just across the street. Wrong decision. It was just a few minutes after 7 we got there. We bother wanted Carne asada which it looked really dry, next option would’ve been steak, but said they were out of steak for the night. So we went with chicken. They were also out of veggies for the night, corn and the queso looked like it’s been there half the day. My wife ended up not wanting her order toward the end of the build since almost every side that goes on was out for the night. I however still chose to go with my bowl. I seen the manager come out with some fresh queso and I asked the nice lady at the check out if I could have some of that. The manager questioned her on why she was on the Togo bar and got an attitude with me and the check out lady when I mentioned I wanted the fresh queso. After getting home, I had to eat the worse bowl I’ve ever had from Chipolte and do believe that was my last straw. Also, the chips for the queso were stale and not good. Just a terrible experience per usual and I don’t think I can take anymore disappointments from this place. Either get better caring management or just tell us that yall are cutting prices because 16/17$ just for a disappointment, I could’ve went to McDonald’s. Or got some canes with the rest of the family.
  • MM
    Michael Matchett
    Sep 27, 2025
    1.0
    The Hispanic girl with the nose ring at the cash register was very rude and not very welcoming. It was my very first time eating there food wasn’t bad at all though. And then here is chipotle trying to get me to go to a website that doesn’t even work or allows you to contact them.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Texarkana serve?

Chipotle Texarkana offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Texarkana?

Chipotle Texarkana is open daily from 10:45 AM to 10:00 PM.