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Brand Certified

Chipotle Mexican Grill

3.9
(1015 reviews)

About

Mexican Restaurant
Chipotle Texarkana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2502 Richmond Rd, Texarkana, TX
75503, United States

Hours

Reviews

3.9
1,015 reviews
5 stars
546
4 stars
194
3 stars
78
2 stars
51
1 star
146

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, stale chips, and lack of freshness in ingredients.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful during interactions.

Cleanliness

Multiple customers noted that the restaurant was dirty, with unclean tables and messy workstations.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, feeling that they received less food than expected for the price.

Management Issues

There were complaints about management, including poor staffing decisions and lack of inventory management leading to frequent shortages.
  • CW
    Cassie Wyman
    Feb 1, 2026
    5.0
    I love the food
  • SM
    Stephanie Milota
    Jan 27, 2026
    1.0
    This is the 2nd time I went here. The 1st time was just as bad as this time. Both times paid over $30.00 and felt like I got ripped off each time. I got a steak bowl both times. The 1st time I barley got any food. They said becasud I did t get beans or rice. So I guess they are saying im paying mostly for beans and rice. So this time I got rice and still barely any food for the price. Plus, it really wasnt that good. I could have went to Roadhouse and had a steak for the same price maybe cheaper. Not to mention the cashier was more concerned about who was on her phone than who was in front of her. Needless to say I probably won't be going back
  • KC
    kimberly christensen
    Jan 16, 2026
    5.0
    Great customer service and sweet servers. Maddison is the nicest!
  • RM
    Ryan Murry
    Jan 7, 2026
    5.0
    Cheers to Qunita Harris for the best service. I go to Chipotle at least once a week to pick up lunch for my 89 year old mother before we head to the park for her to eat. I have watched Qunita many times flawlessly taking orders, smiling at customers, helping with the cooking; all the while taking time to make people feel wonderful. She always asks how my mother is doing and seems to truly care about people. Chipotle is lucky to have her as an employee. When most people do the least they can to get by, Qunita Harris goes the extra mile.
  • SB
    Sandie Brewer
    Jan 4, 2026
    1.0
    This restaurant has really fallen off, it was really messy food was everywhere on the work stations I didn't get a warm greeting upon entering I just stood there waiting to be helped the brown rice wasn't good it was laking flavor the guacamole tasted old they had no tomatoes I was told the sauce was mild but it was hot and the chips were stale and salty totally uneatable and of course I didn't receive napkins or silverware!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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