Business Details
About
Mexican Restaurant
Chipotle Terrell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
955 reviews
5 stars
448
4 stars
199
3 stars
99
2 stars
73
1 star
136
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the location was consistently dirty, with unclean tables and floors, and a general lack of sanitation.
Portion Sizes
Many reviews indicated that portion sizes were smaller than expected, with customers feeling they were not getting their money's worth.
Customer Service
Feedback highlighted issues with customer service, including rude staff and poor communication, leading to frustrating experiences for customers.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning dry or poorly prepared items, and issues with incorrect orders.
- EWErick Wren4 days ago1.0Very unprofessional experience this morning. Customers were allowed to sit outside waiting, only to be told after the fact that opening would be delayed by 20 minutes. If there was going to be a delay, that information should have been communicated upfront instead of letting people wait with no explanation. Many of us were trying to get to work on time, and this could have easily been avoided with simple communication. Waiting until customers were already sitting there was inconsiderate and poorly handled. Disappointing start to the day.
- DSDawn Smith5 days ago1.0Used the mobile app to order, picked up my order, got to work and found ... #1. The Protein Cups they advertise are not what they give you. See the 2nd photo? Thats dried out chicken, along with some burnt pan scrapings. It's inedible. #2. The chips that came with my chips and guac are stale. Not like, a day old stale. STALE stale. Again, not edible. So, I attempted to call the restaurant. They have an AI assistant, who refuses to direct you to a live person, and says you have to go to an email and click on some link for help. I CANT ACCESS THAT EMAIL. So .. there's no workaround, and no way for me to get assistance with an issue THEY created. I want my money back. Not kidding. This is unacceptable.
- GAGabriel AyalaJan 4, 20261.0On Jan 2, 2026 around 8.30ish. I Ordered online ahead of time leavinf DFW airport, I make it to Chipotle only to see food still was not ready. Waited & watched a whole line of people come & go, yet still didn't get my order. Yes I was very angry & let the staff know my thoughts!!!! Horrible "to-go" service. Then, filled up my burrito so much, they thought it would somehow make me feel better. Just a whole mess falling & tortilla tore apart.
- JJJenniferJan 3, 20263.0Made sure to come to the highest rated chipotle in the area just for the workers to tell me they know they’ve been out of things for 2-3 days and said we might have it now but didn’t know. Rice was extremely salty. Been to hundreds of chipotles across America only had about 5 have had things be really salty.
- KBKim B.Dec 30, 20251.0Food was way overpriced for the portion size I was given. $52.00 for two bowls. Charged $6.75 for extra Carne Asada and look at the amount of meat in the photo. Last visit to Chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Terrell serve?
Chipotle Terrell offers fast-casual Mexican cuisine with customizable options like burritos, bowls, quesadillas, tacos, and salads, featuring responsibly sourced ingredients without artificial additives.
What are the operating hours of Chipotle Mexican Grill in Terrell?
Chipotle Terrell is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Terrell offer pickup and delivery services?
Yes, Chipotle Terrell provides both in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill located in Terrell, TX?
It is located at 1396 FM Rd 148, Kaufman, Terrell, TX 75160, United States.
How can I order online from Chipotle Terrell?
You can order online via their website at https://order.chipotle.com/ or through their app available on the Apple App Store.
Does Chipotle in Terrell accept credit cards and offer catering services?
Yes, this Chipotle location accepts credit cards and offers catering services.
What social media platforms is Chipotle Mexican Grill in Terrell active on?
They are active on Facebook, Pinterest, Twitter, Instagram, LinkedIn, and YouTube.
Which nearby places can I visit before or after dining at Chipotle Terrell?
You can visit Panda Express, Taco Bueno, Freddy's Frozen Custard & Steakburgers, MOD Pizza, or the 5S Rock Bar & Grill, all located close to Chipotle Terrell.
Are there any nearby stores where I can shop or get services around Chipotle Terrell?
Yes, nearby are Burkes Outlet, Marshalls department store, and several mobile phone stores like AT&T, Verizon, T-Mobile, and Victra — Verizon Authorized Retailer.
Can I combine a visit to Chipotle Terrell with activities such as beauty or pet care nearby?
Absolutely, nearby you can visit Benefit Cosmetics BrowBar, Ulta Beauty, Luxe Nail Spa for beauty treatments, or Petco and Vetco Total Care Animal Hospital for pet care needs.