Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly cooked items.
Positive Staff Interactions
Some customers praised specific staff members for their friendly and helpful service, indicating that there are positive experiences despite overall issues.
Drive-Thru Experience
The drive-thru setup and efficiency were criticized, with reports of long wait times and confusion regarding order processing.
Mobile Ordering Problems
Numerous customers experienced issues with the mobile ordering system, including cancellations and unavailability of promotions.