Numerous reviews highlighted poor customer service, with multiple instances of rude behavior from staff.
Food Quality
Several customers reported issues with food quality, including old or improperly prepared items.
Cleanliness
Feedback indicated concerns about cleanliness, particularly in restrooms and food preparation areas.
Service Speed
Customers noted slow service, especially in the drive-thru, with long wait times reported.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed their food.
PH
Peter Holguin
5 days ago
1.0
So I came here order dinner but kitchen was closed person answer drive thru was very rude and disrespectful why have rude ppl working at place like this
TJ
Tavares Jackson
Nov 13, 2025
5.0
Love this Dairy Queen food was very fresh
SF
Sarah F
Nov 5, 2025
5.0
Great customer service and they work well as a team. Impressed when I come here and order inside see them communicating well with each other.
MS
Madison Sheard
Nov 4, 2025
2.0
Awful customer service.
My food was great minus the large shake i ordered missing a good amount of ice cream.
Anyway, the Hispanic lady at the window was incredibly helpful fixing the mistake that was made while I was ordering. The African lady however was incredibly rude when taking my order. Sighing and having an attitude while I was trying to order. Then when I said thank you all she said was ill have your total at the window. Okay fine, cool. No worries.
Then when I got to the window the Hispanic lady was going to hand me an oreo cheese cake shake and I let her know that wasn't mine. And then the African lady came up anf was saying that I ordered an oreo cheese cake shake. I dont know how you mix up new York with oreo but okay? "No, she SAID oreo." Twice. With an attitude and raising her voice. Then she took my payment and proceeded to raise her voice and repeat herself saying my total. Idk what I did to this lady but I was nice and respect all while dealing with her being rude to me. I, as a cashier/customer service worker, understand that my position consists of kindness and helping people have a good day. This woman does not care about her customers. I really did not appreciate this, and I will NOT be coming back. Totally uncalled for. Must have been having a bad day, but that had nothing to do with me.
I did the survey on the receipt saying the same thing. I ordered at 11:16, so whoever reads this can find out who i am talking about if needed. She wasn't wearing a name tag.
DC
Dan Curtis
Sep 28, 2025
1.0
Wife ordered a shake, the lady that took the order was extremely RUDE, we paid. As she was making thw shake another employee reach to take a cup that they used to catch the ice cream that drips after they use the dispenser, the lady grabbed it from him and poured it into my wifes cup and was using it to make the shake. We just walked out. They was nasty and no telling what all was in the drippings catch cup.
Unbelievable.
Dairy Queen is located at 3113 S 31st St, Temple, TX 76502, USA.
What are the operating hours of Dairy Queen on weekdays?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday, and from 10:00 AM to 11:00 PM on Friday.
Does Dairy Queen offer a children’s menu?
Yes, Dairy Queen has a children's menu available.
Is there a drive-through service available at Dairy Queen?
Yes, Dairy Queen offers a drive-through for customer convenience.
Can customers place takeout orders at Dairy Queen?
Yes, takeout orders are available at Dairy Queen.
Does Dairy Queen provide delivery service?
No, Dairy Queen does not offer delivery service at this location.
How can customers order food online from Dairy Queen?
Customers can place online orders for pickup through Dairy Queen's official order link at https://www.dairyqueen.com/en-us/order/pickup/n/11796/.
What popular nearby restaurants can customers visit along with Dairy Queen?
Nearby popular restaurants include El Chico for Mexican cuisine, Chick-fil-A for chicken meals, and Long John Silver's for seafood and American dishes.
Are there entertainment or shopping options near Dairy Queen?
Yes, nearby entertainment and shopping options include Spirit Halloween for costumes and games, Game X Change for video games and toys, and Stein Mart for department store shopping.
What health and wellness services are located near Dairy Queen?
Nearby health and wellness services include Invisions Day Spa for skin care and spa treatments, Select Physical Therapy for physical therapy services, and VitalCaring for home health care and personal care services.