Dairy Queen

3.8
845 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Dairy Queen
3113 S 31st St, Temple, TX
76502, United States

Hours

Reviews

3.8
845 reviews
5 stars
401
4 stars
173
3 stars
85
2 stars
53
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with multiple instances of rude behavior from staff.

Food Quality

Several customers reported issues with food quality, including old or improperly prepared items.

Cleanliness

Feedback indicated concerns about cleanliness, particularly in restrooms and food preparation areas.

Service Speed

Customers noted slow service, especially in the drive-thru, with long wait times reported.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed their food.
  • PH
    Peter Holguin
    5 days ago
    1.0
    So I came here order dinner but kitchen was closed person answer drive thru was very rude and disrespectful why have rude ppl working at place like this
  • TJ
    Tavares Jackson
    Nov 13, 2025
    5.0
    Love this Dairy Queen food was very fresh
  • SF
    Sarah F
    Nov 5, 2025
    5.0
    Great customer service and they work well as a team. Impressed when I come here and order inside see them communicating well with each other.
  • MS
    Madison Sheard
    Nov 4, 2025
    2.0
    Awful customer service. My food was great minus the large shake i ordered missing a good amount of ice cream. Anyway, the Hispanic lady at the window was incredibly helpful fixing the mistake that was made while I was ordering. The African lady however was incredibly rude when taking my order. Sighing and having an attitude while I was trying to order. Then when I said thank you all she said was ill have your total at the window. Okay fine, cool. No worries. Then when I got to the window the Hispanic lady was going to hand me an oreo cheese cake shake and I let her know that wasn't mine. And then the African lady came up anf was saying that I ordered an oreo cheese cake shake. I dont know how you mix up new York with oreo but okay? "No, she SAID oreo." Twice. With an attitude and raising her voice. Then she took my payment and proceeded to raise her voice and repeat herself saying my total. Idk what I did to this lady but I was nice and respect all while dealing with her being rude to me. I, as a cashier/customer service worker, understand that my position consists of kindness and helping people have a good day. This woman does not care about her customers. I really did not appreciate this, and I will NOT be coming back. Totally uncalled for. Must have been having a bad day, but that had nothing to do with me. I did the survey on the receipt saying the same thing. I ordered at 11:16, so whoever reads this can find out who i am talking about if needed. She wasn't wearing a name tag.
  • DC
    Dan Curtis
    Sep 28, 2025
    1.0
    Wife ordered a shake, the lady that took the order was extremely RUDE, we paid. As she was making thw shake another employee reach to take a cup that they used to catch the ice cream that drips after they use the dispenser, the lady grabbed it from him and poured it into my wifes cup and was using it to make the shake. We just walked out. They was nasty and no telling what all was in the drippings catch cup. Unbelievable.

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Temple, TX?

Dairy Queen is located at 3113 S 31st St, Temple, TX 76502, USA.

What are the operating hours of Dairy Queen on weekdays?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday, and from 10:00 AM to 11:00 PM on Friday.