Chipotle Mexican Grill

2.4
186 reviews
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About

Mexican Restaurant
Chipotle Temple West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7121 W Adams Ave, Temple, TX
76502, United States

Hours

Reviews

2.4
186 reviews
5 stars
42
4 stars
15
3 stars
13
2 stars
17
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, disengaged, or unhelpful.

Food Quality

Many customers reported issues with food quality, including small portions, cold food, and items being out of stock.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a messy kitchen.

Inconsistency

Customers experienced inconsistency in service and food preparation, with some visits being satisfactory while others were disappointing.
  • JF
    Joseph Fideler
    3 days ago
    1.0
    I absolutely love Chipotle. This place doesn't even qualify as one. Absolutely terrible. Ive gone three times now and it's like they are missing a ton of their key menu ingredients each time. Like this last time they were out of cheese, sour cream, Guacamole, and steak. I don't know if the supply is really that messed up or if the manager is just incompetent at ensuring the employees are preparing food in a timely manner but either way it has happened enough at this location it is a trend. They also don't have the courtesy to let you know when you walk in the door that they are out of a bunch of things so you could wait in line for several minutes only to find out when you get to the front of the line that you won't be able to order what you wanted. I've never seen this from any other Chipotle, just this one. Will not be going back to this location again.
  • LG
    Lily Gower
    4 days ago
    1.0
    I’ve been to this location several times and there’s almost always an issue with the food or service. For how expensive Chipotle is now, it’s frustrating. The steak is often bad or they barely give any, and portions in general are very skimpy. I even got a burrito recently that was wrapped so tightly it was basically a ball. Service is rushed with no greeting, just “bowl or burrito.” Overall, the quality and portions don’t match the price.
  • JD
    Josh Williams (J Dub)
    Dec 21, 2025
    1.0
    Came in Sunday evening and the workers there acted like they didn’t want to serve anyone. I stood at the counter for 5 minutes without being greeted along with the other customers and finally just left. Poor customer service.
  • SK
    shani K
    Dec 17, 2025
    1.0
    Closes at 10 went 15 mins before closing time and they locked door
  • MC
    Miranda Castillo
    Nov 29, 2025
    1.0
    I placed an order for dinner this evening for my family and paid around $80, only to have my bowl be half-filled, hardly any meat, & loaded with nothing but lettuce & beans! I ordered the beef barbacoa bowl with veggies. To make matters worse, they forgot the sides for my kids quesadillas. I also paid extra $ for extra rice & guacamole which I didn’t receive either. When I went back, they only gave me tiny cups of the sides &claimed there weren’t any bigger cups. Poor service, very disappointed & will not be coming back!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Temple West offer?

Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 7121 W Adams Ave, Temple, TX?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.