Chipotle Mexican Grill

Reviews

• SC

  S. Castillo

  Nov 15, 2025
  1.0
  Wouldn't even rate it 1 star if it gave the option. Came in to wash my hands before I ordered my meal. There was no paper towels in the dispenser, restroom reeked of urine/feces... informed the girl at the counter there was no paper towels.. shrugged it off, said, "I just work here." And continued her conversation with another female worker. Never coming here again and this was my first time to try chipotle.
• JG

  Juliann Groglio

  Nov 15, 2025
  1.0
  Every time I come to this location I am disappointed. It is typically very understaffed and certain staff members disappear for long periods of time when there is clearly a demand at the front. One time I asked for lettuce and the employee looked at the almost empty lettuce bowl and said they were out of lettuce and refused to check for more in the back. The seemingly more senior employee called to the back and they came with more lettuce almost immediately. Also, the restaurant is always dirty. The floors, tables, benches, and soda fountain area are always a mess. One of the bigger issues is the fact that the soda machine is always broken/down. It's very surprising how many times I have gone in there and not even been able to get water. Anyways, I hope corporate can intervene to some extent at this location to turn it around, because I will no longer be going to this restaurant.
• GL

  Gigi Lasa

  Oct 25, 2025
  1.0
  10/24/25 Skip this location if you can the worst service out of all the chipotles in Austin after a very rude , and very unprofessional encounter with the manager Ben i will not be coming back .I waited for about 20 minutes in line I ordered a side of rice and a side of chicken and told the girl to put it in a bowl so she she didn’t have to pull out extra lids and cups , because there was a line of people behind me and she was by herself . Then Ben manager finally come over to help ring people out and I tell him that it was just a side of rice and chicken and he proceeds to still ring me up for a 3 pointer which is not what I ordered I asked him politely if he could change it to the sides and he started huffing and puffing saying it’s the same price over and over when it is indeed not the same price there is a 3.50 difference and I told him okay just redo it and give me side cups then he continues to say why and no im not changing it they are the same price .After about 40 seconds of him repeating himself and telling me okay you can pay now ,I told him i am not paying for something I didn’t ask for he finally changes it but is visibly upset and proceeds to tell me as I’m paying I ordered it wrong and I don’t need to do it like , that I need to do it his way etc still trying to go back and forth with me about it and also holding my receipt that I’m asking for at this point because the whole situation is done there is nothing else to say but he wouldn’t drop it even still saying stuff as I’m walking out of the door smh . I just wanted my sides and chips and gauc so I can go on about my day seriously I’m so disappointed with the poor service ,attitude and lack of emotional regulation that was displayed tonight by Ben the manager he lacks common sense and he really needs some training on basic professionalism.
• BF

  Basic Fit

  Oct 15, 2025
  1.0
  The portions are LAUGHABLE. Legitimately sitcom level small. Go elsewhere.
• MO

  Myol Online

  Oct 13, 2025
  2.0
  If you get the salad bowl they give you very little salad lettuce all the time. At the end when they see that the bowl is half empty I always have to ask for more salad when it’s obvious the bowl is low on food. When they pull out a new bin of lettuce it’s always only half full too. But you get charged full price. Also the tables are always filthy so I end up taking my food to go. I go here weekly during lunch and my experience is consistently that this is the worst Chipotle in the area.

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