Business Details
About
Mexican Restaurant
Chipotle Sunset Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
962 reviews
5 stars
344
4 stars
197
3 stars
76
2 stars
64
1 star
281
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers experiencing negative interactions.
Cleanliness
The restaurant is frequently reported as dirty, with unsanitary conditions in both the dining area and restrooms.
Food Availability
Customers often noted that the location is out of key ingredients, especially during peak hours, leading to disappointing meal options.
Portion Sizes
Many reviews mentioned that portion sizes are consistently small, with customers feeling shortchanged on their meals.
Management Issues
Frequent complaints about poor management and staffing levels, leading to long wait times and inadequate service.
- DTDonovan TubbsJan 4, 20261.0By far the worst experience I have had at chipotle. I Go inside everyone else is dressed accordingly and up to code besides 1 person. Hair is not done and has the worst attitude, she has an attitude with 4 people above. I asked for a burrito she mumbled under breath I asked for extra rice mind you I asked for extra “rice” not meat. She proceeds to give me a quarter scoop. I walked out. Chipotle doesn’t open until 10:45am this happen at 1:50pm. Don’t work in this industry if you flustered in under 3hrs.
- LRLauren ReynoldsDec 31, 20251.0If you forget to make someone’s online order you don’t put them at the back of the line and make them wait an extra 20 minutes while you make everyone else’s food in front of them.
- AJAryana JamshidiDec 21, 20251.0Genuinely the worst chipotle I have ever been to. Why is everyone in the worst mood ever and so rude? Lighten up. Relax a little or unclench <3
- OHOphelia HillDec 9, 20252.0I rarely rate restaurants but this is the first time I’ve been annoyed enough to write a review. I eat at chipotle minimum once a week, sometimes multiple times a d week and almost always get the kids quesadilla or a burrito. Got the kids quesadilla here and they said that if I wanted the meat on the side then I would have to pay extra. This is the only chipotle I’ve ever gone to to work like this and they told me “different chipotles have different rules”. Overall just a negative experience, the staff was kind of rude, not so much to me personally, but the person before me was clearly shorted on meat and asked for a little more and the staff member helping him caught an attitude and switched places so she didn’t have to deal with him. That was my first clue that I should’ve just walked out and hit my normal chipotle 😂. Idk if this is a franchise company or not but overall I don’t reccomend this chipotle, spend your money elsewhere if you have the choice!
- MLMichael LevinsNov 29, 20251.0Why would you hire people like that, black girl in the counter was kind of rude, like if they were forcing her to be there, also, she was looking really unhealthy, and coughing all around the food while serving it, she was going through something probably but nobody deserves to be treated rude. It's just a small interaction there, it's not like full service.How can you messed that up!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Sunset Valley serve?
Chipotle Mexican Grill in Sunset Valley offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 5400 Brodie Ln in Sunset Valley?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Sunset Valley provide delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Sunset Valley?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in Sunset Valley LGBTQ friendly?
Yes, according to Google attributes, this location welcomes LGBTQ customers.
Where is Chipotle Mexican Grill located in Sunset Valley?
It is located at 5400 Brodie Ln, Sunset Valley, TX 78745, by the Academy.
Are there other dining options near Chipotle Mexican Grill in Sunset Valley?
Yes, nearby dining options include Texadelphia, a restaurant and bar, as well as Starbucks for coffee.
What shopping centers or stores can I visit near Chipotle Mexican Grill at 5400 Brodie Ln?
You can visit Sunset Valley Marketfair shopping center, Michaels arts and crafts store, and Plato's Closet thrift and clothing store nearby.
Are there any health and wellness services near Chipotle Mexican Grill in Sunset Valley?
Yes, nearby wellness options include Bantu Roots counseling and naturopathic services, Castle Dental & Orthodontics, and the Jenny Craig Weight Loss Center.
How can customers reach Chipotle Mexican Grill in Sunset Valley for inquiries?
Customers can contact Chipotle Mexican Grill by phone at +1 512-892-4222 or email at tx.0346.sunset@chipotle.com.