Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Sulphur Springs, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1516 South Broadway for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,193 reviews
5 stars
492
4 stars
287
3 stars
165
2 stars
85
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, burnt, or improperly cooked items.
Management Issues
Several customers expressed dissatisfaction with management, citing rudeness and lack of accountability for service failures.
Long Wait Times
Many reviews noted excessive wait times for orders, both in the drive-thru and at stalls, contributing to a frustrating experience.
- NBNick BrophyOct 11, 20251.0Honestly I don't know where to begin. Went to the Sonic in Sulphur Springs, TX, ordered through the app, and waited probably 40 minutes before a carhop finally came out to tell us that the ice cream machine was broken and offered us slushes instead. We didn't want slushes, plus there is a significant price difference, so we declined, another 10 minutes go buy and they cannot issue a refund for our ice cream so I suggested a giftcard instead to try to make it easier. Another 10 minutes goes by and they cannot issue a giftcard because their machine is down, but offer us milkshakes instead. Seeing that was our only option and we have already sat there for an hour, we accepted despite the still large price difference. Finally we get home and they have forgotten items from our order, as well as got our other drinks wrongs.
- JHJoe HallAug 28, 20252.0Rude employees almost everytime I go. Have repeatedly ignored me while trying to order from the parking lot. HAVE to almost always use use the parking lot to order because they routinely shut down the drive through. Recently went though and was hung up on before I was finished ordering, then had the nerve to charge for cherry flavoring in my drink even though they added no syrup flavor and instead added a single cherry. Dog-water staff and service, should probably avoid.
- HKHeather knightonAug 25, 20251.0We went there today about 10:03am and I found a long black hair in my food. They aren't wearing hair nets like they are supposed too
- JGJenifer GibsonAug 16, 20255.0Order was hot and correct
- MPMegan PetittAug 12, 20251.0Consistently every time we come here the service is bad. No attention to detail. My order was wrong and they forgot about our drinks and when we told them we still sat for another 10 min. They had maybe 3 other vehicles ordering so definitely not busy enough for the bad service. Every time I have been the service gets worse. Unsure if it’s the age of the employees or just flat out not caring and taking pride in what you do. For how long we waited it was almost worth driving to a different sonic.