McDonald's

3.4
1580 reviews
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Business Details

121 E Shannon Rd, Sulphur Springs, TX
75482, United States
(903) 885-1336
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
121 E Shannon Rd, Sulphur Springs, TX
75482, United States

Hours

Reviews

3.4
1,580 reviews
5 stars
524
4 stars
333
3 stars
295
2 stars
164
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, particularly in the drive-thru, with multiple instances of incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty restrooms and a general lack of cleanliness in the dining area.

Food Quality

Customers expressed disappointment with food quality, mentioning cold or improperly prepared items, and a lack of consistency in order accuracy.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor customer service.

New Location Concerns

Despite the recent remodel, many customers felt that the service and food quality had declined, with some expressing nostalgia for the previous establishment.
  • MM
    Maranda
    1 day ago
    2.0
    3rd time within less than a month they messed up orders missing drinks wrong food missing food food made wrong no straws with drinks went up to the store about something that was missing and the lady was rude
  • BR
    BROOKLYN REGAN
    5 days ago
    4.0
    Been to this mcdonalds, and its pretty good, i do recommend trying out mcdonalds.
  • BS
    Brayden Sneeringer
    Nov 12, 2025
    1.0
    Got the deluxe bacon buffalo mcCrispy got no bacon and the sprite was flat.
  • JH
    Jesse Hull
    Nov 12, 2025
    1.0
    We went and took our whole crew to McDonald's for lunch I had happened have gotten the wrong sauce tried two different people to get their correct sauce because they stay in the back and you had to try to grab attention when you can from one of them One of the employees was walking in and was asked to get the right sauce she come back with the wrong sauce so I take it back again and she tries to call the personal liar that got the sauce and and then made a little laughing noise like this was a funny joke of her being so disrespectful I asked to speak to a manager and no manager ever showed up The young man that was up there said the district manager was in the back and there was not coming up there boy that's awesome customer service there so you got crappy managers including the district manager no wonder why you got employees acting disrespectful and rude to the customers
  • AA
    AR
    Nov 3, 2025
    1.0
    Do you love old soggy food that’s not even cooked all the way? And do you love standing and staring at the employees while they do nothing to service you with a side of not getting your change back? Well you’re in luck! Come on down to Mcdonald’s and get the best worst service in town ! Don’t worry about leaving a tip because they already grabbed it !! :))
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 121 E Shannon Rd, Sulphur Springs, TX?

McDonald's is open from 4:00 AM to 11:00 PM Monday through Saturday, and from 4:00 AM to midnight on Sunday and Monday.

Is McDonald's delivery service available 24/7 at this location?

Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.