McDonald's

3.4
1591 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
121 E Shannon Rd, Sulphur Springs, TX
75482, United States

Hours

Reviews

3.4
1,591 reviews
5 stars
526
4 stars
337
3 stars
295
2 stars
164
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews highlighted issues with food quality, including cold, raw, or poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Mixed Experiences

While some customers praised the friendly staff and fast service, many others expressed frustration with consistency and overall experience.
  • BH
    Brendon Houchins
    Jan 3, 2026
    1.0
    Look the update is nice but please why is it every time I come to this McDonald's they are out of ingredients or they simply refuse to make my order this is actually ridiculous there seems to only be one person working too and the other employees just roam around on their phones. Over priced, terrible staff and over all sad
  • NN
    Napnugget
    Dec 16, 2025
    1.0
    This location is usually very average but about 3 days ago I ordered for delivery and I was missing 2 medium fries. I called 6 times over the next 2 days and never even picked up. Then there is this morning I ordered on the app and waiting in line for 25 minutes out of my hour lunch. And the food was lukewarm at most.
  • RS
    Riaz Salam
    Dec 13, 2025
    1.0
    Not just poor service, no service at all. Waited 45 minutes for our order. There many others waiting about as long as us. By the way, they were not very busy. No one at counter to ask for help. Worst McDonalds I have ever seen.
  • CC
    Cheyenne
    Dec 7, 2025
    1.0
    Went there tonight for dinner, went through the drive thru, I got Deluxe McCrispy normally I have no problem but tonight I couldn't even bite though the chicken it was so hard!! Idk if it was the cook or what. Yall need to fix this!
  • RR
    Redneck Ransom
    Dec 1, 2025
    1.0
    Worst restaurant ever didn't receive almost half my order and don't ever answer the phone finally answered and the lady hung up on me mid sentence not the first bad experience one ofmany HIGHLY RECOMMEND DO NOT EAT HERE ITS A JOKE!!!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 121 E Shannon Rd, Sulphur Springs, TX?

McDonald's is open from 4:00 AM to 11:00 PM Monday through Saturday, and from 4:00 AM to midnight on Sunday and Monday.

Is McDonald's delivery service available 24/7 at this location?

Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.