Whether on-the-go or on-the-slow, the handmade kolaches at Kolache Factory satisfy
breakfast, lunch, and snack attack cravings. A modern take on a European classic, our
sweet or savory pastries filled with cheese, fruit, or sausage pay homage to time-
honored kolache-making traditions. Each day, our master bakers make our dough using
the finest, freshest ingredients and also prepare artisan croissants and muffins that
complement our fresh-brewed coffee from Katz.
When you dine with family, meet with co-workers, or treat yourself, Kolache Factory has
the perfect pastry for every palate. We also have amazing dinner rolls and party trays for all your big catering events! Our kolaches do take time to prepare so kindly order ahead and save time at kolachefactorytogo.com.
Customers frequently praised the deliciousness and variety of kolaches, especially favorites like chicken enchilada and ranchero.
Customer Service
Mixed reviews on service; while some staff were described as friendly and efficient, others were noted for poor attitudes and lack of understanding.
Cleanliness
The establishment was generally reported as clean, though some customers mentioned issues with food safety and cleanliness standards.
Availability
Several customers expressed frustration with limited availability of items, particularly later in the day, leading to disappointment.
Pricing Concerns
Some customers felt that prices were high compared to similar establishments, though many agreed the quality justified the cost.
ZK
Zohra Khalid
Nov 16, 2025
4.0
Would be great if healthy options like Vegan, vegetarian and kosher can be introduced.
BD
BOB D.
Oct 25, 2025
5.0
Delicious kolaches!! My all time favorite is the chicken and enchilada kolaches!! The Mediterranean chicken is also quite tasty!!
MG
Mark Ghoussoub
Aug 28, 2025
1.0
terrible customer service. workers can’t even speak english. i was denied use of my free coupon because they couldn’t comprehend the words on the paper.
DG
Debarpita Ghosh
Aug 22, 2025
5.0
My kids love it, I go there once a month. My family loves the chicken enchilada, those are our favorite.
CM
C Mar
Jul 20, 2025
1.0
I recently visited The Koache Factory on Hwy6S in Sugarlandwith the intention of using a valid coupon clearly advertised and within the stated terms. Unfortunately, my experience was far from satisfactory.
Despite the coupon being current and meeting all the listed conditions, the staff member refused to honor it. I can understand the 'no egg product' with coupon policy; however; the situation was made worse was the disrespectful attitude of this one female employee who seemed more interested in inventing new, ounwritten rules on the spot than actually helping resolve the issue. I was told the coupon didn’t apply towards the flavor of the month, the cheeseburger kolache, as it was "too expensive." No such restriction was printed anywhere, nor could it be explained in a consistent or reasonable manner.
A business has every right to set terms for promotions—but when those terms are not honored or are arbitrarily changed by staff, it reflects poorly on the company as a whole. This kind of bait-and-switch behavior erodes customer trust and guarantees there are other establishments in Sugarland where respectful service can be had.
I would strongly encourage management to either clarify their policies publicly or ensure their employees are properly trained to honor promotions as advertised in a respectful manner.