Wendy's

2.6
230 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Sugar Land, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Sugar Land, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
18911 University Blvd, Sugar Land, TX
77479, United States

Hours

Reviews

2.6
230 reviews
5 stars
66
4 stars
18
3 stars
16
2 stars
20
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, with some even mentioning health concerns.

Cleanliness

While some customers noted the restaurant was clean, others reported unsanitary conditions and issues with food safety.

Management Issues

Several reviews pointed to unprofessional management and a lack of training for staff, contributing to the overall negative experience.

Inconsistent Experience

Customers experienced a wide range of service quality, with some praising the food and service while others had disastrous visits.
  • AC
    Anthony Chimienti
    Dec 14, 2025
    1.0
    Never going back here. Have got me a few times. Trash service they dont give a shit ! And seems like they get upset to do there job. Cooking burgers!! Overpriced and disgusting product!
  • MW
    Mark Wolfley
    Dec 1, 2025
    2.0
    I ordered two sandwiches through the drive through menu. One was a sandwich with no accoutrements, and the other was just add bacon, but they couldn't get that right. Instead, I got two sandwiches dry, no vegetables. I will admit out of the three or four times i've been there.This is the first time they got it wrong.
  • JR
    Jordan Randall
    Oct 24, 2025
    4.0
    I don't know why the reviews are bad. It was clean, the service was great and the food was spot on.
  • RR
    Rizwan
    Oct 5, 2025
    1.0
    Placed an order drive through, no sauce, charged for tenders and no tenders in the bag. First time and last time.
  • SS
    Shelita Schoener
    Oct 4, 2025
    1.0
    I had to tell this lady my order 6 times because she didnt understand I wanted a sausage biscuit and honey butter biscuit and 2 seasoned potatoes... easy right... not for her. Then proceeds to give me a honey butter CHICKEN biscuit. When I go in her attitude is trash so I ended up just leaving. I understand the 2 stars now, also notice how nobody from Wendy's responds time to go to social media I guess

Frequently Asked Questions About Wendy's

Is 076 Riverstone Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 18911 University Blvd, Sugar Land, TX?

Wendy's is open daily from 6:00 AM to midnight (00:00).