Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Sugar Land, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Sugar Land, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.6
230 reviews
5 stars
66
4 stars
18
3 stars
16
2 stars
20
1 star
110
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, with some even mentioning health concerns.
Cleanliness
While some customers noted the restaurant was clean, others reported unsanitary conditions and issues with food safety.
Management Issues
Several reviews pointed to unprofessional management and a lack of training for staff, contributing to the overall negative experience.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising the food and service while others had disastrous visits.
- ACAnthony ChimientiDec 14, 20251.0Never going back here. Have got me a few times. Trash service they dont give a shit ! And seems like they get upset to do there job. Cooking burgers!! Overpriced and disgusting product!
- MWMark WolfleyDec 1, 20252.0I ordered two sandwiches through the drive through menu. One was a sandwich with no accoutrements, and the other was just add bacon, but they couldn't get that right. Instead, I got two sandwiches dry, no vegetables. I will admit out of the three or four times i've been there.This is the first time they got it wrong.
- JRJordan RandallOct 24, 20254.0I don't know why the reviews are bad. It was clean, the service was great and the food was spot on.
- RRRizwanOct 5, 20251.0Placed an order drive through, no sauce, charged for tenders and no tenders in the bag. First time and last time.
- SSShelita SchoenerOct 4, 20251.0I had to tell this lady my order 6 times because she didnt understand I wanted a sausage biscuit and honey butter biscuit and 2 seasoned potatoes... easy right... not for her. Then proceeds to give me a honey butter CHICKEN biscuit. When I go in her attitude is trash so I ended up just leaving. I understand the 2 stars now, also notice how nobody from Wendy's responds time to go to social media I guess
Frequently Asked Questions About Wendy's
Is 076 Riverstone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 18911 University Blvd, Sugar Land, TX?
Wendy's is open daily from 6:00 AM to midnight (00:00).
Does this Wendy's location offer drive-through service?
Yes, the drive-through is open daily from 6:00 AM to midnight (00:00).
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or online at https://order.wendys.com.
What payment methods are accepted at Wendy's Sugar Land?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does this Wendy's location serve breakfast?
Yes, Wendy's Sugar Land serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I provide feedback or contact Wendy's Sugar Land?
You can contact them directly at (346) 690-4509, call customer care at 888-624-8140, or use their online Contact page and Customer Satisfaction Survey.
Where can I find nutritional and allergen information for Wendy's menu?
Nutrition and allergen information is available in-restaurant, on the Wendy's app, or at https://order.wendys.com/categories?site=menu.
Are there any nearby places where I can grab a quick snack or coffee before or after visiting Wendy's?
Yes, nearby you can visit Main Squeeze Juice Co., a smoothie and cafe spot, or Timewise, a convenience store.
Is there a bank close to Wendy's for convenient transactions while dining?
Yes, Chase Bank and Regions Bank are close by, making banking easy while you enjoy your meal.
What fitness or wellness centers are near Wendy's to complement a healthy lifestyle?
Nearby fitness options include Orangetheory Fitness, CYCLEBAR cycling classes, StretchLab, and F45 Training Riverstone TX gym.