Jimmy John's

3.8
212 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2276 Lone Star Dr, Sugar Land, TX
77479, United States

Hours

Reviews

3.8
212 reviews
5 stars
120
4 stars
26
3 stars
18
2 stars
10
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being friendly and attentive, while others were reported as rude and dismissive.

Order Accuracy

Multiple reviews indicated issues with order accuracy, including missing items and incorrect sandwich ingredients.

Food Quality

The sandwiches received generally positive feedback for taste, though some customers noted inconsistencies in ingredient freshness.

Staffing Issues

Several customers mentioned long wait times and poor service due to understaffing, particularly during busy hours.

Cleanliness

The restaurant was often described as clean, contributing positively to the overall dining experience.
  • RJ
    Rafeal Johnson
    Dec 30, 2025
    2.0
    Very disappointed that they got rid of the sliced wheat bread. Now I have to drive further to the Missouri city location.
  • JJ
    Javaris Javaris
    Dec 3, 2025
    1.0
    Somehow my Chicken Caesar wrap was missing the main thing in its name, the chicken..
  • HG
    Hannah Gow
    Nov 7, 2025
    5.0
    I wanted to leave a review because the two employees working today around 3 pm were absolutely outstanding and made my day so much better. Jaden (or name with a J, I apologize) was so nice and explained the menu for me and my mom when we both were having a hard time. Jose and Jaden worked as a team and both helped me at the checkout as well as making the sandwiches extremely fast and very well. Food was delicious! My mom was thrown off by the whole wheat bread changing to a baguette instead of square bread, but the employees helped her to order what she wanted. Without their patience and kindness we would have left and not ordered but they were so nice and accommodating that we had a great experience.
  • MA
    Michael Alan
    Nov 1, 2025
    1.0
    Whoever owns this Jimmy John’s franchise should be ashamed. At 1-2 pm on a busy Saturday, there is one employee working by himself with no help. He’s the only one serving customers, making sandwiches, toasting sandwiches (why is JJ’s offering this now without staffing for it), and packing catering orders. He was moving quickly and efficiently but entirely overwhelmed. It’s been more than 30 minutes and counting sitting in the restaurant waiting for one sandwich to come out.
  • AM
    Ari Meher-Homji
    Oct 21, 2025
    2.0
    I was the only person in the shop and ordered a veggie sub to go. They gave me the sandwich and when I got in the car it was turkey. The staff remade the sandwich but were not at all apologetic and brushed the whole thing off. Food was fine but service needs serious work.