H-E-B

4.5
2070 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 19900 Southwest Fwy in Sugar Land, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
19900 Southwest Fwy, Sugar Land, TX
77479, United States

Hours

Reviews

4.5
2,070 reviews
5 stars
1,442
4 stars
436
3 stars
79
2 stars
30
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their friendliness, while others are criticized for rudeness and unprofessional behavior.

Store Cleanliness

Generally, customers find the store clean and well-maintained, including restrooms and produce sections.

Product Availability

HEB is noted for having a wide variety of products and being well-stocked, although some customers expressed disappointment with specific items.

Parking Issues

Customers reported difficulties with parking, especially during busy times, and suggested improvements.

Curbside Service

Curbside service received negative feedback for providing poor quality produce and issues with parking availability.
  • LA
    Liam A
    Nov 12, 2025
    1.0
    Terrible store impossible to maneuver parking lot and cramped should relocate elsewhere I parked and left deciding to go telfair location instead
  • RM
    Raymer Mujica
    Oct 27, 2025
    1.0
    Very poor customer service. I had an issue that needed assistance, and the representative, Lindsey, was completely unwilling to help or show any understanding. When I asked to speak with someone else, she told me I could not. I had to insist repeatedly just to be allowed to speak with a supervisor. The lack of professionalism and basic courtesy was disappointing. I just moved to this area and I am used to HEB always providing excellent customer service. I expected much better from HEB.
  • AS
    Adam S.
    Oct 22, 2025
    5.0
    Perfect!
  • KG
    Kendall Gragg
    Oct 16, 2025
    4.0
    Things are a bit tight with all the wonderful HEB things we've come to love.
  • LB
    LaDon Brown
    Oct 14, 2025
    5.0
    The service is always a one at HEB

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.