Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Greatwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
589 reviews
5 stars
283
4 stars
132
3 stars
56
2 stars
27
1 star
91
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, stale chips, and poor meat quality.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and unprofessional behavior.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and food displays.
Portion Sizes
There were numerous complaints about small portion sizes and inconsistent serving amounts, leading to dissatisfaction with value for money.
- SASleepy AJan 4, 20261.0I been here twice this week since it was my bday and I wanted to get myself a gift. Both time, my order was messed up and I was treated weird. First time, my buritto wasn’t even rolled and my toppings literally came out all over the place, and there was so muxh salsa and all on just one side. I went inside to pick up my order and took a seat aince it wasn’t ready. The cashier just stared at me without a word after it was ready, letting my food get cold. Also almost zero meat. The second time, they forgot my queso i paid extra for, threw a TON of salsa on it on one side, and overall it was just horrible. Once again, same cashier got my name, knew I had an order, and let my stuff sit while staring st me for who knows how long. Rude. It was so awful this time, the entire thing went to the garbage after they could not refund me, and honestly, I don’t trust this location at all to make it good if i gave them 2 tries and both tries was a mess and bad service.
- RKRayhan KotadiaDec 4, 20255.0I love this place. The food is just amazing. They put the correct amount of everything, if I tell them to put a little bit more of chicken, they add the exact amount I want. This place definitely deserves a 5-star.
- LALiam ANov 14, 20251.0Ridiculous if you try to get a side of meat standalone they give you a tiny container meant for ketchup and charge $4! not sure if every chipotle is this way or just them? Unclear pricing as well because every time go there get charged something different for my bowl
- SLStefan LewisNov 8, 20255.0Always great service.
- AManish manjaniNov 2, 20251.0No veggies and leftovers beens on lunch time Super dirty food display I give ZERO STAR i have no choice to give 1 star
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Greatwood offer?
Chipotle Greatwood offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Greatwood?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Greatwood offer pickup and delivery services?
Yes, this location provides both in-store pickup and delivery options for customers.
How can I order food online from Chipotle Mexican Grill in Greatwood?
You can order online via their website or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Greatwood, Sugar Land?
It is located at 19832 Southwest Fwy, in front of HEB and Gander Mountain, Fort Bend, Sugar Land, TX 77479.
What are Chipotle's principles regarding food quality at the Greatwood location?
Chipotle follows 'Food with Integrity' principles, prioritizing responsibly sourced ingredients from farms with humane and sustainable practices, using 53 real ingredients without artificial additives.
Is Chipotle Mexican Grill in Greatwood LGBTQ+ friendly?
Yes, this Chipotle location welcomes LGBTQ+ customers and visitors.
What are some nearby food options around Chipotle Mexican Grill in Greatwood?
Nearby food options include Smoothie Factory, Jersey Mike's Subs, Pearl Dynasty (Asian fusion), MOD Pizza, Pizza Hut, Gyro Republic, Brick House Tavern + Tap, Howdy Hot Chicken, Honeysuckle White, and Saltgrass Steak House.
Are there any nearby places of interest that customers might visit before or after dining at Chipotle Greatwood?
Yes, customers can visit nearby places such as Riverpark Shopping Center I & II for shopping, LA Fitness for workouts, and Safesplash Swim School for swimming lessons.
How can knowing nearby stores like Starbucks or T-Mobile help customers visiting Chipotle Greatwood?
Customers can conveniently visit Starbucks for coffee or T-Mobile for mobile phone needs either before or after their meal at Chipotle, making the area a versatile destination for errands and dining.