Chipotle Mexican Grill

4.1
881 reviews
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Business Details

2280 Lone Star Dr, Sugar Land, TX
77479, United States
(281) 980-6622
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Sugarland is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2280 Lone Star Dr, Sugar Land, TX
77479, United States

Hours

Reviews

4.1
881 reviews
5 stars
476
4 stars
214
3 stars
73
2 stars
32
1 star
86

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the freshness and taste of the food, there were numerous complaints about poor food quality, including undercooked rice, burnt items, and food causing illness.

Service Issues

Customers frequently reported unsatisfactory service, including rude staff, incorrect orders, and lack of follow-up on complaints.

Cleanliness

The restaurant's cleanliness was a major concern, with multiple reviews highlighting dirty tables, floors, and unsanitary conditions.

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting that they have become smaller and inconsistent, especially for the price.

Customer Experience

Overall customer experiences varied widely, with some praising the friendly staff and quick service, while others reported negative interactions and a lack of professionalism.
  • AA
    Aaron
    Nov 15, 2025
    4.0
    Good Chipotle location, well managed and clean.
  • BT
    BILL T.
    Nov 11, 2025
    5.0
    This place is very busy, but the service attitude is great and they work quickly.
  • CY
    Crystal Yu
    Nov 9, 2025
    1.0
    These kids who work here are rude and have no personality or customer service skills. They aren’t pleasant and couldn’t care less to work here. The establishment was filthy and unorganized . Chipotle is going downhill
  • TA
    TRob ARob
    Nov 8, 2025
    5.0
    Food was excellent. Had take-out for lunch. Allowed me to enjoy sitting outside and enjoying late spring weather.
  • PW
    Patrick Weimar
    Oct 23, 2025
    5.0
    Everything was fresh and loaded the bowls. Loved it.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Sugarland serve?

Chipotle in Sugarland offers customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Sugarland?

Chipotle Sugarland is open daily from 10:45 AM to 11:00 PM.