Carrabba's Italian Grill

Reviews

• CM

  C Mac

  1 day ago
  5.0
  The food is AMAZING but the standout was our waitress Dunia. She was so nice professional. She took her time explaining. We really enjoyed our dining experience.
• SR

  S Ross

  5 days ago
  5.0
  Jason was the best server ever!! I felt like he has a super power (ocd) and he is the best right when we needed something he was there and not to mention he was not INVASIVE AT ALL!! Will look for Jason as a server every time I come to Carrabas in Sugarland!!!
• BB

  Brilynn Brown

  Nov 15, 2025
  5.0
  We eat here often and usually have great food and service. The food was subpar, but the server handled it perfectly and we left happy.
• NB

  Nicole Brown

  Nov 9, 2025
  1.0
  Dear Carrabba’s Management, I’m writing to share my recent experience at your Sugar Land location on 11/9/25, which was unfortunately very disappointing. My family and I visited to celebrate a special occasion, but the evening was far from what we expected. Our waitress seemed overwhelmed, as it took an unusually long time to receive our drinks, appetizers, and entrées. When our food finally arrived, three dishes had to be sent back due to poor quality. The spaghetti sauce had an odd taste, my daughter’s pasta was undercooked, and my plate was served cold. My sister’s meal was also lukewarm, and my daughter’s boyfriend became ill after eating the calamari and had to go to the restroom to vomit. Although the waitress did her best to have the kitchen remake my dish, the replacement was still unsatisfactory. The risotto came out watery and partially frozen, and the chicken was cold again. When I asked how food could be sent out in that condition, the waitress didn’t have an answer. The waitress mentioned that she had spoken with a manager about the issues we were experiencing, yet he didn’t come over to apologize or address the situation. I then asked to speak with the manager, his only solution was to offer to make another dish—after five unsatisfactory meals, that did not seem like a reasonable resolution. This experience was incredibly disappointing, especially given that it was meant to be a celebration. I hope you take this feedback seriously and address the issues in both your kitchen and management approach to ensure that future guests don’t have a similar experience.
• AG

  Ashley Garcia

  Nov 8, 2025
  3.0
  The food was not how we expected it to taste. All of our dishes lack seasoning. My daughter ordered risotto and the rice was crunchy and there was no creamy to it. To be honest it looked like it was sitting awhile because it was dry thoughout. My son's salad had some kind of stem in that was not edible and my dish lacked flavor Chicken was bland. For the price we paid for each dish I was expecting taster food. I would say the only thing good was the bread and dipping oil. As for customer service our waiter was awesome he never let our drinks go dry and we never had to ask for them to be filled, for me that is alway a plus in my book.

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