Buffalo Wild Wings

3.8
2433 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1401 Highway 6, Sugar Land, TX
77478, United States

Hours

Reviews

3.8
2,433 reviews
5 stars
1,094
4 stars
558
3 stars
260
2 stars
122
1 star
399

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for seating, drinks, and food, along with poor service from staff and management.

Management Concerns

Several reviews highlighted unprofessional behavior from managers, including dismissive attitudes and failure to address customer complaints.

Food Quality

Customers expressed dissatisfaction with food quality, including undercooked items, incorrect orders, and overall poor preparation.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their excellent service and attentiveness.

Atmosphere Complaints

Several reviews mentioned issues with the restaurant's atmosphere, including loud music and cleanliness concerns.
  • MC
    Mikey Chiz
    Jan 6, 2026
    5.0
    While some BWWs sell old, dry chicken, this location seems to be fresher than the other ones. Service has been good. I come here for lunch on weekdays and it’s never busy so that may play a role int the service been prompt. They also have WiFi now that they remodeled the store.
  • ED
    edmund davis
    Jan 3, 2026
    5.0
    Very festive when we arrived, and many were either enjoying the game or their dates. To the food, fantastic and super filling its been some time since I've gone to any wild wings, and from the wings to strawberry lemonade to our burgers, just made the way I honestly love it.
  • E
    食金蚁EatEverythingButSand
    Dec 17, 2025
    1.0
    I have been to this place for 8 years continuously, just recently place a pickup order and confirmed the time to pickup around 5:45PM, however, I start asking if the food is ready at 6:05PM, every time said 2 minutes, then around 6:15PM, I said, it's been 30 minutes, everybody else just come and pick up their orders, I have to wait for 30 minutes, but the food still not ready, then the manager came and said I am not respect their employee, what? and ask me out of the restaurant, and said calling police, and he did send me out of the restaurant, and I didn't get food or money back and just let me out. This is the awful service, I'd like to talk to police. The restaurant need to provide the good service and respect their customers too.
  • DZ
    Daryl Zepeda
    Dec 12, 2025
    5.0
    Buffalo Wild has changed their wings from years ago and I have found myself wanting to go back and get some more. Spicy garlic is my favorite sauce of any wings place so I have always came here to get my fix. Salt and vinegar fries are the bomb and I've always had good experiences here
  • IL
    Igor Lucic
    Nov 25, 2025
    2.0
    Beware of John Wick - or the manager Mike My friend and I stopped by for lunch here and both ordered burgers. Mine with no onions, and his with onions. When the server gave it to us, they just happed to mix it up and the way we figured it out only when my friend took a big bite of his to make this discovery. Not a big deal, I gave him the fresh burger with onions and flagged down a server to explain the issue expecting them to take the burger to rush make a new one. Never had I been more wrong in my life. In steps the manager Mike, the man who I assume is the John Wick of the Buffalo Wild Wings universe. A man who's sole job is to protect the bottom line of the BWW, and let nothing get in the way of that - customer experience be damned. This man comes up to our table instantly with aggression and accusatory tone asking us what is up - in the same energy a State Patrol officer with no body cam asking someone "Can you step out of the Ve-hickle for me?" I am floored by his energy and cannot believe how he is treating us. We begin to explain the simple story but he interjects to ask even more questions to get to the bottom of the case of the century. He kept saying "Hey I refuse to re-make another burger for you, outside of that what can I do to make this situation right?" He also accuses me of ordering a different burger, but when I correct him on which burger I ordered - he retreats to his team members. When he discusses with them to hear the situation from them, only to discover the mistake came from them and not the paying customers he was trying to blame! Oh no, it looked like Mike was in the wrong! :0 Instead of apologizing or admitting fault or explaining anything. He comes back to our table to ask "Hey is it really that big of deal? Can't you finish the rest of the burger? Isn't he your friend? Y'all never share food?" - LIKE BRO WHAT IS HE ON?!? JUST FIX THE ISSUE But ultimately Mike takes the burger he swore up and down he wouldn't remake for me - and remade it for me :) Like props to him on escalating the entire situation, and making a mountain out of a mole hill. He would keep walking around our table and check up on us, and would openly talk right behind us to the team members and point to us to "make sure they are taken care of" totally did not make us feel unwelcome or uncomfortable or anything. But other then that the food was incredible as always. And the rest of the staff was great, despite having Mike as a manager. If he treated us like that, I can only imagine how he would treat them unfortunately.

Frequently Asked Questions About Buffalo Wild Wings

What types of food does Buffalo Wild Wings in Sugar Land offer?

They offer award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings in Sugar Land?

They are open every day from 11:00 AM to 2:00 AM the next day, with a break from 2:00 AM to 11:00 AM.