Buffalo Wild Wings

3.8
2426 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1401 Highway 6, Sugar Land, TX
77478, United States

Hours

Reviews

3.8
2,426 reviews
5 stars
1,090
4 stars
557
3 stars
261
2 stars
121
1 star
397

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times, inattentive staff, and rude management.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked wings, cold meals, and incorrect orders.

Management Problems

Several reviews pointed out ineffective and unprofessional management, with specific complaints about a manager named James.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual servers for their excellent service and attentiveness.

Cleanliness Concerns

A few customers noted cleanliness issues, including dirty tables and unsanitary conditions.
  • GS
    G Sanchez
    1 day ago
    1.0
    Went with my wife. Got our first beers and the chili queso fries. After that we didn’t get service. We didn’t get out 15 piece boneless and our son didn’t get his food either. He’s 3 and was already hungry when we got there. We had to leave since they didn’t seem to have a sense of urgency. Manager asked if we wanted our wings to go. No accountability. We went to pluckers instead.
  • FG
    Frank Gutierrez
    3 days ago
    3.0
    Went to BWs 2 watch Txns vs Bills Game. Service was slow, but it was understandable due 2 the game vs server ratio. I started off w/ the Hatch Queso Dip. It tasted good, but felt it was missing a little flavor. The dip was a little more runny than I like. I took advantage of & got lucky that the game was Thursday night's B1G1F wings. I then ordered a 10 pc boneless wings. They were served hot & suprisely tender. The blue cheese though, I was expecting " chunky " BC. Anyway, the blue cheese tasted bland. Would I come here again ? Yes, but I would try out their burger out. After seeing & smelling the aroma of the burger that was coming my way. I wasn't able 2 post my pics w/ this review. So, I'll try 2 post them w/ The BWW's pics
  • JA
    Jennifer Abeldanos
    Nov 12, 2025
    1.0
    My family went to eat yesterday and had the worst service .Server Megan took 30 min plus to even bring out drinks and no utensils at table and another 35 min to even get out food and appetizer. It was juat a bad experience and we gone 3 times before and never had that happen.
  • SD
    Sergio Dominguez
    Nov 12, 2025
    1.0
    We usually go on Tuesday nights, and it takes them a while to take the order and bring the food... but yesterday, November 11th, it was terrible. It took about 10 minutes just to get a table (we were a group of 9). Many employees walked by and saw us, but none showed any interest in seating us. The order took about 45 minutes to arrive at the table. The waitress didn't come back to refill the drinks, I think because she "made sure to add the 18% tip." If you go to this location, go with plenty of time, patience, not hungry, and prepared to endure the employees' bad manners. It's a shame about the delicious food they sell. The good thing is that in a city like Houston, we have so many other dining options.
  • AP
    Andrew P
    Nov 2, 2025
    2.0
    Im pretty easy guy, but damn the service sucked! My waiter never checked on us, forgot our order, and went to refill a drink only to not bring the drink back. I won't put his name out on blast, but man that dude sucked. Wings were not hitting either. Wings only had sauce on one side. I dont usually put negative reviews but this the worst buffalo wilds Wings ever. Not coming back to this place. Bunch of 20 year olds looking like they hate their job.

Frequently Asked Questions About Buffalo Wild Wings

What types of food does Buffalo Wild Wings in Sugar Land offer?

They offer award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings in Sugar Land?

They are open every day from 11:00 AM to 2:00 AM the next day, with a break from 2:00 AM to 11:00 AM.