Overall, customers praised the food quality, with many highlighting the delicious hibachi dishes and fresh ingredients, although some noted inconsistencies in temperature and flavor.
Service Issues
Several reviews mentioned poor service, including inattentive staff, long wait times, and issues with order accuracy, which negatively impacted the dining experience.
Ambiance
The restaurant's ambiance received mixed reviews; while some enjoyed the atmosphere, others felt it lacked decor and warmth, especially considering the price point.
Customer Experience
Positive experiences were noted with specific staff members, particularly chefs who provided entertaining performances, but negative experiences were reported regarding management and customer service responsiveness.
FP
Francis Panes
4 days ago
1.0
Forget to add my orders.
UJ
U J
Jan 3, 2026
3.0
Friendly staff, efficient service. Food taste is good but nothing exceptional. Basic decor.
AA
Asma Ahmed
Dec 15, 2025
5.0
We did a large family dinner. They were good at all the custom requests and the kids really enjoyed their interactive meal!
GB
Gary Bloch
Dec 6, 2025
1.0
Call to make a reservation was told don’t need it. Plenty of space drove 45 minutes to get here. They don’t have availability for another hour.
MB
Momin Birjis
Dec 5, 2025
4.0
Food was great - i want to start with that.
Service was subpar, did not have enough employees on friday night and added 18% gratuity for 4 people. Did not serve utensils, took long time to respond to requests etc.
It is quiet expensive but the feel when it comes to ambiance is not of a nice restaurant. I am giving 4 stars just because the hot plate chef was very nice and food was good.
Frequently Asked Questions About Bonsai Hibachi and Sushi
What are the regular business hours of Bonsai Hibachi and Sushi?
Bonsai Hibachi and Sushi is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.
Does Bonsai Hibachi and Sushi offer delivery service?
Yes, Bonsai Hibachi and Sushi provides delivery services.
Can I pick up my order in-store at Bonsai Hibachi and Sushi?
Yes, in-store pickup is available at Bonsai Hibachi and Sushi.
What are the takeout hours at Bonsai Hibachi and Sushi?
Takeout is available Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.
Where is Bonsai Hibachi and Sushi located?
It is located at 4849 Sweetwater Blvd ste a, Sugar Land, TX 77479, USA.
What cuisine does Bonsai Hibachi and Sushi specialize in?
Bonsai Hibachi and Sushi specializes in Japanese cuisine, including hibachi and sushi dishes.
Is there an online menu available for Bonsai Hibachi and Sushi?
Yes, you can view their menu at https://bonsaihibachi.com/menu.
What nearby dining options are available around Bonsai Hibachi and Sushi?
Nearby dining options include Antonia's Sugar Land and Antonia's Italian Ristorante, both offering Italian cuisine, providing alternatives for different tastes in close proximity.
Are there fitness centers near Bonsai Hibachi and Sushi?
Yes, fitness centers like BODY20 and Pure Barre are nearby, ideal for a workout before or after enjoying a meal at Bonsai Hibachi and Sushi.
What other services can I find near Bonsai Hibachi and Sushi?
Nearby services include the Gulf Coast Regional Blood Center for medical needs, Magpies Gifts and Interiors for shopping, and Les Scissors hair salon for beauty services, offering convenience for various errands while visiting the area.