Buffalo Wild Wings

Reviews

• CL

  Charles Laird

  Feb 10, 2026
  1.0
  Last time I'm bringing my family to this location. Service was excellent!. Buy one get one and points are not valid here. What a failure. Used to get buy one get one free bone in wings and get points for purchases in Stephenville. Was informed that the T college owns this BWW. So let's recap that day. I get an email that says, bogo today which is Tuesday (buy one get one free). I walk in and the advertisement on their TV says get points for purchases. I had an additional reward of an extra 250 points which I couldn't redeem, couldn't use points for discounts and lost 11 dollars in a savings that I would get for bogo. Got the bog50 percent off. $5.50 or so lost out and received no points as they can't take my phone number either. No advisements that you can't get points, in fact to the contrary. I go about once a month to BWW. Between 50-100 dollars a month. But not even one more time, until they start following the corporate policy. Bathroom had non functional paper towel dispensers. Had a roll just hanging out on top of one of them. And the fries that came with the burger was a pitiful amount. Frustrating experience. Unless I'm reimbursed and given the points and apologized to, we will not return. And this is not my normal mode. But I'm willing to forgive if they fix their problem. Update 6 days later. It would appear ownership is not interested in responding to this. This is a significant failure. I used their website that others had been told, to get problems fixed : I tried to submit this. Service was excellent!. Buy one get one and points are not valid at the Stephenville, Texas BWW. What a failure. Used to get buy one get one free bone in wings and get points for purchases in Stephenville. Was informed that the T college owns this BWW. So let's recap that day. I get an email that says, bogo today which is Tuesday (buy one get one free). I walk in and the advertisement on their TV says get points for purchases. I had an additional reward of an extra 250 points which I couldn't redeem, couldn't use points for discounts and lost 11 dollars in a savings that I would get for bogo. Got the bog50 percent off. $5.50 or so lost out and received no points as they can't take my phone number either. No advisements that you can't get points, in fact to the contrary. They do not follow corporate policy and my email and app did not warn me of this. Bathroom had non functional paper towel dispensers. Had a roll just hanging out on top of one of them. And the fries that came with the burger was a pitiful amount. Frustrating experience. Unless I'm reimbursed and given the points and apologized to, we will not return. And this is not my normal mode. But I'm willing to forgive if they fix their problem. Receipt #300026. - $53.02. I left a good review and no response after 6 days. Their tool was broken and required a city state/but that part is in dev and you could not submit. Another Fail.
• AS

  Aaliyah Snead

  Jan 19, 2026
  1.0
  Me and my friends went for dinner. Not even to watch the game but we knew we chose a bad time so it was gonna be a wait. We surprisingly get seated immediately. 10 minutes in they come to our table with someone else’s food and we haven’t even ordered yet. 25 minutes in we finally find out who our waitress is. Me and a friend go to the bathroom and one of the stalls is locked for a long time. An employee walks out and my friend walks in and says she can smell the cart (weed pen) the employee was smoking. 40min in we put our entire order (appetizer, drinks, and entree) in with the girl in charge of seating tables. 50mins in we get water from a waiter that is not our own. 55 mins in our waiter comes out with a second set of waters she says “sorry about the wait. You should’ve seen us earlier we couldn’t even seat people”. An 1hr in we’re getting hangry and watching people leave who’ve already been serviced. 1hr 15mins in the waitress says “sorry about the wait you’re ticket is next in line”. We have watched this whole place nearly empty out, people who’ve walked in after us get food before us, waiters and cooks pausing to watch the game, and the ice in our waters melt. 1hr and 30mins (no food just water) in we decide it isn’t worth it anymore and we leave. I don’t know if she was on the whole “college kids don’t tip”, had too many tables, didn’t like P.O.C., or just genuinely forgot or didn’t care. But if we stayed longer I fear we would’ve been there long after closing time. She came to our table max 3-4 times and had whole conversations with other tables. I don’t think we’ll ever come back at all or on a day like today. I don’t know what happened from the first semester to the second but it sucks now
• SJ

  Sandra Jordan

  Jan 8, 2026
  1.0
  My fiancee and I were excited to have a Buffalo wild wings in our home town, because we have enjoyed it at several other locations. We gave lunch a try the first time.We sat inside. We ordered cheddar bites as an appetizer and they weren't bad. Then we ordered Wings, and they were awful. Dry and old tasting. Our service was very slow. Then, a few weeks later on a Sunday late afternoon, we decided to go for a snack and a couple of beers. We sat outside this time. It took forever to get our drinks, and they weren't that busy. Our food was cold and took forever. We had received a gift card and when checking out we were told this location doesn't accept them. Everything about this location needs improvement!
• JR

  Jose Ruiz

  Dec 28, 2025
  1.0
  This was my first time visiting this location, and it was extremely disappointing. I’ve been to other Buffalo Wild Wings and usually enjoy it, so I expected the same here. The only decent part of the meal was the Buffalo chicken dip appetizer. The wings were terrible. I ordered Spicy Garlic (new to me) and Lemon Pepper (my usual). The Spicy Garlic might just not be my preference, but the Lemon Pepper had no excuse — they were dry, tiny, and just not good. We didn’t even finish the food. Service was ok. We had our order mixed up but I didn’t get a water refill until right before we left, and only because I asked. I do appreciate the lady asking me and noticing that we weren't to thrilled about the spicy gralic. Anyways when we went to pay, I tried using a Buffalo Wild Wings gift card (the main reason we came), and was told they don’t accept gift cards, which made no sense. Overall, I won’t be coming back to this location.
• TT

  Taylor

  Dec 26, 2025
  1.0
  Absolute worst service I have ever experienced… we sat down and were quick to get our drinks ordered.. a water, a kids sprite, and a sweet tea. There was only 3 of us.. we waited to order food for 35 mins because she would go to every table besides ours. No big deal, I can be patient.. iv been in the service most of my life. No worries. Well after about another 35 mins, she noticed not that our drinks had been empty, but that we still didn’t have our food. Meanwhile she’s off dilly dallying with a table of guys that came in well after us. She knew we had waited to order.. said she would rush the order and that she was sorry.. no problem. Iv been there I get it.. but then everyone around us that came in after us started to get their food. Finally after about 45 mins our food FINALLY came out. But it was WRONG.. missing items.. and my drink was still empty. We expressed to her that we were upset and something needs to be done.. essentially told her we don’t want to wait another hour for the to re make our food, so we would eat what was brought to the table.. I didn’t eat anything besides my fry’s that looked like they had been sitting out all day. It was pitiful. My wings were cold. I didn’t want to eat chicken that had been sitting out, due to the fear of bacteria.. she at this point is avoiding our table lol the plague. I just want a box for my daughter’s food and the check so we can go home.She has told us she would take the wings off, and when we received the check nothing had been taken off.. I’m literally speechless. We were just ready to get out of there, we paid, tipped $5 and left. We will NEVER be back. I can assure you that! Almost 2 hours in that place was absurd!!

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