Subway

3.7
184 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Stafford Subway® Restaurant at 11388 Fountains Lake Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
11388 Fountains Lake Dr, Stafford, TX
77477, United States

Hours

Reviews

3.7
184 reviews
5 stars
93
4 stars
30
3 stars
17
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Food Quality

Several reviews mentioned issues with food freshness and incorrect orders, including stale vegetables and poorly made sandwiches.

Cleanliness

While some customers noted cleanliness, there were also complaints about hygiene practices among staff.

Management

Feedback indicated inconsistency in service quality, with some praising the new manager while others criticized the overall management and staff training.

Operational Hours

Multiple customers expressed frustration over inconsistent closing times and service availability.
  • TR
    Teja R
    3 days ago
    5.0
    The ladies working here are incredibly sweet, kind, and always welcoming. I come to this location almost every day for lunch, and they consistently greet me with a smile and great service. Their hospitality and positive attitude make the whole experience even better. The food is always fresh, and the team truly goes above and beyond to make customers feel appreciated. One of the best Subway locations around!
  • RA
    roderick ashley
    3 days ago
    5.0
    I come here almost everyday at lunch they service is always amazing and the meat and produce is always fresh. The establishment is clean and most importantly the staff is truly amazing!!!!
  • ER
    Eli R
    5 days ago
    1.0
    Decided to stop at this location while on a tight schedule since it was empty, so I figured it would be a quick in-and-out visit. I wasn’t greeted or acknowledged at all. When a sweet employee finally asked what I would be ordering, she was stopped by another worker who said online orders had to be taken care of before customers in person. There was no apology for the inconvenience. At that point, I decided to just leave and take my money somewhere else. It’s disappointing that they choose to prioritize customers who aren’t even in the building over someone standing right in front of them—someone they hadn’t even acknowledged to begin with. Very poor customer service.
  • JH
    Jonah Hill
    Nov 17, 2025
    5.0
    This gotta be one of the best sandwiches I’ve had. Tuna, American cheese, onions, bell peppers, tomatoes toasted, then mayo, lettuce, pickles. It was amazing, straight sensational. And the guy working hooked me up right with the sub.
  • JH
    Julie Hubbard
    Nov 7, 2025
    1.0
    First I stood in line for 20 minutes while the three employees were in the back of the store even though there was a long line, they all came out at the same time and then seen the line and made the comment oops and all started laughing like it was funny to make your guests wait while you were doing god knows what. Then I proceed to order a footlong sub and asked them to put the meat and cheese for the footlong on one half of the bread, I got my veggies which where just being thrown on the sub by the employee and then I asked for honey mustard and the guy put regular mustard only after putting oil on the sub which was not asked for so at that point he had to remake the sub. He made the sub and I went to pay and he tried to charge me for two separate subs instead of my footlong because half only had veggies, I explained no other subway has ever done that I only had him put the meat for the entire sandwich on one side so he got another employee. This kids name was Triston, he was the rudest person I have ever dealt with at a subway. He got his manager and as I was explaining the situation he kept interrupting and was being a smartass. I asked for his name and store number and he would only give his name. I drive all over the country and visit subways very often and stop at this location often as well but after my experience today I will never visit this location again. Management really needs to do something with that young man. Worst experience ever.

Frequently Asked Questions About Subway

What are the opening hours of the Subway restaurant at Fountains on the Lake Shopping?

This Subway location is open every day from 9:00 AM to 10:00 PM.

Where is the Subway at Fountains on the Lake Shopping located?

It is located at 11388 Fountains Lake Dr, Suite 930, Stafford, TX 77477, within the Fountains on the Lake Shopping area.