Numerous customers reported slow service, rude staff, and incorrect orders, leading to a consistently negative perception of customer service.
Food Quality
While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and missing ingredients.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, particularly the dining area and restrooms, which was positively noted by multiple customers.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising individual staff members while others reported poor service and management issues.
LL
LFG25 LFG
2 days ago
1.0
The lady at the register was rude. Rolling her eyes when I asked a question about the gyros. If you don't want to work there, go find another job. Once my food was ready they didn't want to place the food in a bag. Really, owners of this establishment TRAIN YOUR STAFF!
I make home to find out they did NOT add the avocado I paid for $1.20, I will not recommend this location.
GS
Gene Sandefur
Feb 26, 2026
5.0
Delicious sandwiches!
TB
tonya betts
Feb 25, 2026
1.0
The Worst place I have ever been .
1. The place empty inside and out why must I repeat my order 3 times ?
2. Get to the window I had to repeat myself yet again.
3. Paid for my food then another person came and confronted me about paying ?
4. The sandwich was $5.40 . Well I gave you a $10 to received $4.60 in change back . I showed him the change to be told he have a receipt saying I didn’t pay ? I’m in drive through I gave the cashier the $10 he gave me my change I’m confused
He handed me my sandwich no bag or anything
5. Called customer service and had to repeat myself to them 3 times. I’m a 60yr old honest woman that chose your place when I’m passing 3 other sandwhich shops .this is insane train your people
NK
Nick Kairo
Jan 14, 2026
5.0
perfect sammich
CM
Chase Millis
Dec 21, 2025
1.0
Been here multiple times 30+ mins before closing and employees said they were closing up and couldn’t make anything because they already started cleaning up. Save yourself the hassle and go to the jimmy johns in sugar land town center because this location has consistently terrible employees, which may also explain why I’ve received stale bread multiple times. It’s a shame because I live right next to this location and I love Jimmy John’s, but I consistently have a bad experience every time I attempt to go to this location.
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