Chipotle The Grid is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, particularly from a manager named Jackie, who was described as rude and unprofessional.
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, chewy meat, and spoiled ingredients.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, stating they were often skimpy compared to other locations.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.
Overall Experience
While some customers enjoyed the food and service, many expressed disappointment and indicated they would not return due to negative experiences.
SA
Shobi Ali
4 days ago
3.0
It’s a hit or miss at this location. Chipotle itself is very nice establishment but some places lack good leadership.
Good customer service at corporate though. Very good response. I like the food choice and the food establishment.
MA
Miguel Aguilar
Nov 7, 2025
1.0
We usually eat here countless times and we know this place is rude let alone when they were going to roll our burrito my girlfriend stated she didnt want a ball burrito the girl who's hispanic with red lipstick had a very ugly attitude and said this is how she does it rolled her eyes and slammed my girlfriends burrito in the basket to dine in the night shift manager I believe is the bigger guy he was in between her and the cashier so he saw it happen + the hispanic cashier and stood silent both brushing it off that alone made us not want to order anymore and then when she wrapped my burrito it was inedible because once I tried to eat it all the sauce fell out come on would you want to eat your burrito with a mess ?!! We won't be coming back
AJ
Amy Johnson
Nov 5, 2025
1.0
I avoid this location even though its the closest to me in my area - The staff are super rude every time I (used to) go. I've seen them snickering at people's orders when a bit extra is asked for and them just being dismissive and super rude. I get that working in a customer facing role is super difficult, but you can at least pretend you don't hate your customer's guts.
TA
Theresa Anderson
Nov 3, 2025
2.0
Food is pretty decent and waits aren't usually that bad. I keep getting charged extra for items I don't order though and you can see how they get stingy on some orders lol. Both of these were ordered at the same time last Friday.
BB
Barry Bourne
Oct 20, 2025
1.0
Today at 10pm on october 20, i came to eat and i went in to order. There was a lady who i think was the manager, who not only treated me very bad with such an ugly attitude but also she gave me the smallest portion of steak. After i had asked for a little more because the portion was very clearly not a normal one she have me an attitude because i asked and then she over charged me. I paid 21 dollars when i pay regular of 12-13 dollars. She was also came of as racist when i spoke to get in english and then she spoke Spanish when she gave me an attuide and then when i responded in Spanish she acted as if she didn’t understand. It was overall a terrible experience, she was rude, racist, and simply didn’t want to serve me my food and I ended up paying double.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at The Grid in Stafford, TX?
Chipotle Mexican Grill at The Grid in Stafford, TX, is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at The Grid offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill at The Grid located?
It is located at 11249 W Airport Blvd, Fort Bend, Stafford, TX 77477, United States.
How can I place an online order at Chipotle Mexican Grill at The Grid?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill at The Grid serve?
They offer a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
How can I contact Chipotle Mexican Grill at The Grid?
You can contact them by phone at +1 281-242-0643 or email at TX.3002.TheGrid@chipotle.com.
Does Chipotle Mexican Grill at The Grid support credit cards and offer gift cards?
Yes, they accept credit cards and offer gift cards as part of their services.
Are there any fast food options near Chipotle Mexican Grill at The Grid?
Yes, nearby fast food options include Panda Express, Jack in the Box, Chick-fil-A, Sonic Drive-In, and Torchy's Tacos for a variety of cuisines.
What nearby services can I find around Chipotle Mexican Grill at The Grid?
Nearby services include USPS for shipping and mailing, Amegy Bank for banking needs, Enterprise Rent-A-Car for car rentals, and several mobile phone stores like AT&T, Verizon, and Cellairis.
Are there nearby entertainment or relaxation spots near Chipotle Mexican Grill at The Grid?
Yes, you can visit Park Terrace South park for outdoor relaxation, Regal Nails, Salon & Spa for beauty treatments, and Redbox for movie rentals after your meal.