Subway

Reviews

• CC

  C C

  Feb 24, 2026
  3.0
  My suggestion: place separate orders for multiple items to reduce the chance of accidental errors. Happens every single time I order 2+ items on a single transaction. Every! single! time! This last visit they hadn’t even started on it past the pick up time. No biggie really but the refresh on app didn’t change until the time had passed. Said it was ready when they hadn’t started. Feel like the register should be included in the process instead of what appears to be a set allocation with no further interaction from location. Had a ‘first’s’ on this visit as well. All three had the cheese placed first. Normally, for the last decade or two, you are asked bread, length, sub type, cheese, and toasted…in that order with cheese placed on top so it melts is my guess. Maybe just the way it printed out and they go top to bottom. No idea but that was a first for me. Didn’t care for it so you might want to put that in the notes if you’d like it the ‘OG’ style. The other ‘first’ was when one sub had to be remade because of a double sauce placed by accident, she turned towards the trash can between proofer and toaster and took a couple steps then turned right to take it in the back. Not sure why but I hope it wasn’t to ‘repurpose’ it. Maybe they can take it home. No idea but seemed odd. No the trash can wasn’t full nor could even see anything in it. Just a black rectangle. Or maybe a square. What I don’t know is how busy they were when I placed my order but what I can say is, the ones with gloves on were trying. All in all it took 41 minutes to receive order from the time placed to the time I walked out with some samitches.
• MM

  Misty

  Feb 17, 2026
  1.0
  I ordered subway yesterday and I asked for No onions. Whoever fixed the order put onions on the sandwiches. Now I have my elderly father sick because he has an onion allergy and this store didn’t read the order correctly and put them on the sandwiches.
• KB

  Kathleen Black

  Dec 15, 2025
  5.0
  Very helpful and polite staff. New faces! Delicious sandwich. Glad we have a Subway here in Springtown.
• DH

  David Hyatt

  Nov 28, 2025
  1.0
  Here's the TL:DR: Eat here if you want but keep in mind if a mistake is made or heaven forbid your food is tampered with like mine. This location will do absolutely nothing to make it right. On November 3rd this location participated in a National Sandwich Day promotion. Me and my wife ordered a Buy One Get One for $1 deal. So as you can imagine the location was relatively busy for Springtown. I walk in and unbeknownst to me my order I placed online was being completed right then but instead of being placed in the To-Go rack to the side I guess the employees were annoyed by the amount of customers and wanted to take it out on us so they set it along with all the other prepaid mobile orders aside behind the cashier register with no clear instructions about it. So I decided to sit down and wait for my food to be placed into the food rack which to be clear it never was. A gentleman who had waited in line for his sandwich was handed my sandwich in the confusion of the mountain of sandwiches by the register and leaves. He comes in a moment later holding the sandwich thumb deep like a fresh caught bass's mouth, hands dirty from a days work. "I didn't order mayonnaise." I thought to myself "Man I hope that wasn't my sandwich because I did." After sitting there for 20 minutes I overheard another customer basically demand their pick up order from the register so I decided to wait in the line nearly out the door at this point. After waiting another 10 minutes I finally get up to the front and ask for my food. The lady who hands it to me, her face is cherry red, "I'm so sorry" she says. My toasted sandwich was ice cold and clearly ripped down the side along with a big thumb hole right in between my bread. I decided I didn't want to wait any longer so I elected to leave and call them back when I got home, I wasn't going to eat the sandwich. I called and was profusely apologized to and promised a refund in 7-10 days. I waited 10 days like an idiot in retrospect and saw the $11.90 I spent (which to me I can't afford to waste) was not refunded. So I called back and was now promised it would take 1 business day. It was Friday so I waited til Tuesday again like an idiot. Still no fix so I called yet again and was told it had been so long the district manager had to issue the refund and it would take 1-3 business days. So now it's been about a week since then and no change so I disputed the charge with my bank but I have a feeling this greedy franchise out here is gonna claim its a valid charge, so in the end the only thing I can do to swallow it is chalk it up as an $11.90 lesson that this location will never make a wrong right.
• SR

  Stacie Ramirez

  Nov 23, 2025
  1.0
  I wish I could rate this location and its employees 0 stars. Absolutely awful service and sandwiches so we ended up trashing them, called to get refund same night and they said they would. 2 weeks go by and nothing. Called again, said they would refund it. 5 days go by and nothing. Called a 3rd time and said they would refund it and still NOTHING. Do better. Don't go to this location if you have other options!

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