Subway

Reviews

• KB

  Kathleen Black

  Dec 15, 2025
  5.0
  Very helpful and polite staff. New faces! Delicious sandwich. Glad we have a Subway here in Springtown.
• DH

  David Hyatt

  Nov 28, 2025
  1.0
  Here's the TL:DR: Eat here if you want but keep in mind if a mistake is made or heaven forbid your food is tampered with like mine. This location will do absolutely nothing to make it right. On November 3rd this location participated in a National Sandwich Day promotion. Me and my wife ordered a Buy One Get One for $1 deal. So as you can imagine the location was relatively busy for Springtown. I walk in and unbeknownst to me my order I placed online was being completed right then but instead of being placed in the To-Go rack to the side I guess the employees were annoyed by the amount of customers and wanted to take it out on us so they set it along with all the other prepaid mobile orders aside behind the cashier register with no clear instructions about it. So I decided to sit down and wait for my food to be placed into the food rack which to be clear it never was. A gentleman who had waited in line for his sandwich was handed my sandwich in the confusion of the mountain of sandwiches by the register and leaves. He comes in a moment later holding the sandwich thumb deep like a fresh caught bass's mouth, hands dirty from a days work. "I didn't order mayonnaise." I thought to myself "Man I hope that wasn't my sandwich because I did." After sitting there for 20 minutes I overheard another customer basically demand their pick up order from the register so I decided to wait in the line nearly out the door at this point. After waiting another 10 minutes I finally get up to the front and ask for my food. The lady who hands it to me, her face is cherry red, "I'm so sorry" she says. My toasted sandwich was ice cold and clearly ripped down the side along with a big thumb hole right in between my bread. I decided I didn't want to wait any longer so I elected to leave and call them back when I got home, I wasn't going to eat the sandwich. I called and was profusely apologized to and promised a refund in 7-10 days. I waited 10 days like an idiot in retrospect and saw the $11.90 I spent (which to me I can't afford to waste) was not refunded. So I called back and was now promised it would take 1 business day. It was Friday so I waited til Tuesday again like an idiot. Still no fix so I called yet again and was told it had been so long the district manager had to issue the refund and it would take 1-3 business days. So now it's been about a week since then and no change so I disputed the charge with my bank but I have a feeling this greedy franchise out here is gonna claim its a valid charge, so in the end the only thing I can do to swallow it is chalk it up as an $11.90 lesson that this location will never make a wrong right.
• SR

  Stacie Ramirez

  Nov 23, 2025
  1.0
  I wish I could rate this location and its employees 0 stars. Absolutely awful service and sandwiches so we ended up trashing them, called to get refund same night and they said they would. 2 weeks go by and nothing. Called again, said they would refund it. 5 days go by and nothing. Called a 3rd time and said they would refund it and still NOTHING. Do better. Don't go to this location if you have other options!
• SB

  S B

  Nov 15, 2025
  4.0
  I love Subway and they make decent sandwiches but this place is mediocre. The service is super slow and the employees just stand there staring at the oven or register while you wait to be helped for five minutes with a line practically out the door. They also don't seem very happy, but I won't judge them for that since you get the service you pay for.
• JB

  JAY BRUMBAUGH

  Nov 3, 2025
  1.0
  I ordered a steak sandwich and whoever cooked it dumped salt so much it tasted like the top come of the shaker , 1 bite , and i like salt but this was unable to eat , i returned , manager or owner was out , the hostess took all my information , i have given plenty of time for the restaraunt to refund my money . So this rating is just . I will be eating there again unless someone else is buying , staff was pleasant and did thier job .

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