Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and lack of ingredients.
Automation Concerns
The use of AI and kiosks for ordering was criticized for reducing human interaction and causing order errors.
Customer Experience
Several customers noted a decline in overall customer service and satisfaction compared to previous visits.
Cleanliness
While some mentioned cleanliness, others pointed out unsanitary conditions and poor maintenance.