Food Quality
Many customers expressed disappointment with the declining quality of food, mentioning cold, undercooked, or improperly prepared items.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude interactions and poor communication.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a need for better order management.
Service Speed
Several customers noted long wait times for food, even during less busy hours, impacting overall satisfaction.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, praising specific staff members and enjoying their meals.