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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Spring, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7011 Louetta Road for the ultimate SONIC experience!
Customer service experiences vary widely, with some employees praised for their exceptional service while others are reported as rude or unhelpful.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.
Food Quality
Food quality has been inconsistent, with some customers enjoying their meals while others received cold or poorly prepared items.
Wait Times
Customers frequently complained about long wait times for food and drinks, often exceeding reasonable expectations.
SV
Sheila Velazquez
2 days ago
5.0
They have best fries and the smash burgers are delicious . They have a lot of menu options and all of them sound great. I ordered the all American double smash burgers combo I was surprised it was only
WW
Whitwhit
Feb 17, 2026
5.0
I want to give a huge shoutout to JAY at Sonic for truly outstanding service! Right from the start, his tone was warm, clear, and welcoming. When he took my order, he was incredibly professional, patient, and even offered great sauce recommendations.
And when he brought my food out to the car wow. Jay was absolutely lovely. So friendly, funny, and genuinely pleasant to talk to. This is the kind of customer service you remember because it’s so rare these days. He really made my visit feel special.
My only complaint is that the outside order machine wasn’t working, because I absolutely would have left him a tip. I don’t carry cash, so I couldn’t give him what he truly deserved. Please fix the outside machines because employees like Jay should be able to receive tips for the phenomenal work they do.
Thank you, Jay, for the excellent service you truly made my day!
JC
julia chu
Jan 23, 2026
4.0
Good...except that the Ultimate breakfast burrito is too salty to my taste