Sonic Drive-In

3.9
875 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Spring, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7011 Louetta Road for the ultimate SONIC experience!

Location

Sonic Drive-In
7011 Louetta Road, Spring, TX
77379, United States

Hours

Reviews

3.9
875 reviews
5 stars
436
4 stars
197
3 stars
102
2 stars
36
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several employees, particularly Jay and Jamie, received high praise for their exceptional customer service, while others faced criticism for rudeness and poor handling of orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.

Food Quality

While some customers enjoyed the food, others noted a decline in quality, with complaints about cold or poorly prepared items.

Wait Times

Numerous reviews highlighted long wait times for orders, both in drive-thru and at stalls, contributing to negative experiences.
  • JS
    jennifer scott
    Dec 17, 2025
    1.0
    Every time I come to this location after 9 pm they are only serving drinks. I wish I had the owner’s contact information or company name. I would love to share insights on how much money they are losing because the managers chose to shut down the restaurant and turn away customers. Please review your last hourly sales report or have someone mystery shop this location. Where is the District manager? Way too much money being lost here.
  • SE
    Steele Eunson
    Dec 16, 2025
    1.0
    I would give them 0 for service. 5 minutes ( while the burger gets cold ) and managenent just makes excuses and then uses my flowery language in protesting such treatment as an excuse. Spend your money elsewhere...these guys don't care. Excuse making and blaming others for your own problems never works well.
  • AJ
    Angela Jacobsen
    Dec 14, 2025
    5.0
    It's the kind of Sonic I grew up loving. The food is great and it reminds me of the kind of Sonic experience Sonic was always known for.
  • WM
    Wendy Montiel
    Nov 27, 2025
    5.0
    I just HAVE to give a huge shoutout to Jay at Sonic because this man is a HERO in a headset! Twice now, my kids have come to this location and every single time, Jay has gone above and beyond. But today, on Thanksgiving of all days, he absolutely SAVED us. My daughter was seconds away from a full Thanksgiving meltdown because she wanted a hotdog instead of turkey (😂 mom life), and Jay handled the situation with the kindest attitude, the biggest smile, and the most professional service ever. He did not just take our order, he rescued our holiday. Jay is patient, attentive, fast, and genuinely cares about the customers he serves. You can tell he takes pride in what he does, and that kind of customer service is rare these days. He turned what could have been a stressful moment into something sweet we will remember forever. THANK YOU, JAY! For your kindness, your professionalism, and for making my kids feel happy and cared for every time they come through. Sonic is so lucky to have you, this location truly shines because of employees like you. We appreciate you more than you know! 💙🌭✨
  • KB
    Kellyanne M Berrios
    Nov 21, 2025
    1.0
    I’ve gone to this Sonic many times, and lately the experience has been terrible. I go specifically for the Blast, but every time I order one they make it like a sundae. They put plain vanilla ice cream in the cup and then just throw the toppings on top, even though a Blast is supposed to be mixed, exactly how they promote it. I don’t understand why they do that, especially when I’m paying eight dollars and even paying extra for turtle truffles and extra Reese’s (and they didn’t even add the extra I paid for; I paid for more and somehow got even less). It feels disrespectful to pay for something and not get what you ordered. The first time I let it go, but the second time it happened again and I had to drive back five or six minutes just so they could fix it. The girl who helped me gave me a bit of attitude, but she did correct it in the end. Still, it shouldn’t be happening at all. They need to train their new staff better, because it’s not fair that customers have to leave, get home, realize it’s wrong, and then drive back just to get it made the way Sonic actually advertises it. If I wanted a sundae with toppings on top, I’d go to Burger King. Here, I’m ordering a Blast because it’s supposed to be blended, not served completely wrong.