McDonald's

3.7
480 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10611 Grand Parkway, Spring, TX
77379, United States

Hours

Reviews

3.7
480 reviews
5 stars
238
4 stars
83
3 stars
45
2 stars
18
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unhelpful staff, particularly in the drive-thru.

Food Quality

There were numerous complaints about cold, stale, or incorrectly prepared food, including issues with specific items like chicken and fries.

Cleanliness

While some customers noted the restaurant was clean, others pointed out that cleanliness standards were not consistently met, especially in the kitchen.

Customer Service

Mixed reviews on customer service; some praised friendly staff, while others experienced rudeness and lack of assistance.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, indicating a need for better order management.
  • TB
    Tamara Beltran
    4 days ago
    1.0
    First of all this store has very rude employees I went to this location while I was DoorDash to get my daughter some food they forgot her fries and her kids meal. They wanted me to move up when the food was right there in front of her so I had already left when we found out there was no fries in her order so I had to come all the way back to get the fries and the girl would not give me her name at the drive-through window it was a young Hispanic girl. She was very, very rude so I asked for the manager and the manager‘s name is Karina, and she was even ruder than the employee. I don’t know if they don’t like their job or if they don’t like whatever they’re doing they need to not be there you’ll never go to a Chick-fil-A and get this kind of service. I’ve also reported this to corporate office.
  • EE
    Eyzofgrene
    Oct 26, 2025
    2.0
    I ordered a cheeseburger with extra pickles and onions, but was given a cheeseburger with NOTHING!! I confirmed my order with both the order taker and the lady at the booth that handed me my order.
  • DW
    Dylan Williams
    Oct 26, 2025
    3.0
    Does not allow bag maxing for promotions. Ordered online, so we know which items get game pieces. This location strategically does not put drinks in the correct promo cups despite paying for them.
  • AW
    Aidan Williams
    Oct 23, 2025
    5.0
    They are very kind respectful and friendly I’m just a doordasher and go to McDonald’s often for orders a lot of them won’t acknowledge you but at this location all the workers and managers are kind and make you feel like you matter a lost art in todays customer service
  • NK
    Nate Kimpe
    Oct 16, 2025
    4.0
    McDonald's is no longer that happy, fun place with the slides of my youth. They do have a lending library in the front which as a millennial we all need to read more. The food was good and the place is clean. They have good and quick service. I however, dislike this new initiative the company has started with the fountain machine by removing them. Overall, even though this place is kinda out of the way I would return in a heartbeat. I did not use the restroom during my visit so I can tell you if they're dirty.

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's in Spring, TX?

McDonald's in Spring, TX is open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Does this McDonald's location have drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru that operates from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.