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McDonald's

3.7
(1113 reviews)

Business Details

8718 Spring Cypress Rd, Spring, TX
77379, United States
(361) 273-7512
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8718 Spring Cypress Rd, Spring, TX
77379, United States

Hours

Reviews

3.7
1,113 reviews
5 stars
487
4 stars
238
3 stars
170
2 stars
57
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Cleanliness

While some reviews praised the cleanliness of the facility, others noted unsanitary conditions, particularly in the play area and restrooms.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning cold food, incorrect orders, and issues with freshness.

Customer Experience

Mixed feedback on customer experience, with some praising friendly staff and quick service, while others highlighted negative interactions and lack of attention.
  • KK
    Kelly Kassam
    5 days ago
    1.0
    Associate where using cursing there gm could hear and saying to them when asked the that cursing the most to stop she told me that she was talking I don't who your to my daughter 7 years and not need that language
  • SG
    Space Gel
    Feb 24, 2026
    1.0
    why did I bite into my burger and theres so random white and black sticker looking thing in it
  • LJ
    Lance James
    Feb 24, 2026
    1.0
    I’ve been coming to this McDonald’s at least twice a week for the past 3 years. My kids love the Happy Meals, and I’ve ALWAYS ordered the same thing every time...substituting fries for an extra pack of apples. I’ve done this well over 100 times without a single issue. Today, I was told by the "manager" (mmmm-hmmm🫤) Mari, that this substitution was not allowed not now or ever. When I explained that I’ve made this exact swap at this location for years, her response was simply, “Oh well.” I understand policies can change, but the dismissive attitude and lack of basic customer service over something this small is stupid and pretty disappointing. Losing a long time customer over a simple apple-for-fries substitution seems unnecessary. Thumbs down, McDonalds... I won't ever be coming back!
  • SB
    Shawn Blade
    Feb 24, 2026
    1.0
    Service there is horrible. The manager at night has no experience and is to young.
  • SJ
    Shera Johnson
    Jan 17, 2026
    1.0
    Order is always wrong, staff is rude and they never subjective sale.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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