McDonald's

3.6
1206 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
27515 Cypresswood, Spring, TX
77373, United States

Hours

Reviews

3.6
1,206 reviews
5 stars
496
4 stars
233
3 stars
168
2 stars
92
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, especially during night shifts, with rude staff and long wait times.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including missing items and wrong food being served.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or stale items, particularly fries and breakfast items.

Customer Experience

Several customers expressed dissatisfaction with the overall experience, citing unprofessional behavior from staff and lack of responsiveness to complaints.

Positive Staff Interactions

Despite the issues, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions to be had.
  • AA
    Athena
    Nov 11, 2025
    5.0
    Kind staff, fast service.
  • JL
    Jackelin Lux
    Nov 7, 2025
    1.0
    Pésimo servicio espere 20 minutos por 4 bebidas y les pregunte porq tanto tiempo y salen que no sabian que tenia mi orden 🤷
  • LP
    Love Peace
    Oct 29, 2025
    1.0
    Been sitting in curbside for 20 minutes never go at breakfast time they need a better app so it can clock how long the food is taking just like drive thru
  • KT
    Kaylee Taylor
    Oct 22, 2025
    5.0
    My cookies came out hot 😊
  • RR
    Rachel
    Sep 28, 2025
    1.0
    I hardly ever get the urge to post a negative review but sadly I have to give this one a single star by default. They refuse to change their hours on their site which is incredibly misleading. They are not open after hours, the times they will take orders varies. I (as well as many others) have visited many times in the drive thru late at night after work and the workers either never answer the drive thru or answer to tell you they aren't serving food. The last time I attempted to order there were about 5 cars parked at the building so I thought I had lucked out and I might be able to get a meal. But as so many times before, no one answered at the drive thru. I tried calling the store because maybe there was an issue with the machine but no one ever answered. When I drove by the window no one was actually working and most of the lights were off. I don't know what actually happens there after a certain time but it definitely finalized the fact that I won't be back. Not to mention their wifi was listed as "McGhetto".... which absolutely made up my mind LOL you might be able to fix your hours and your wifi but you won't be able to fix the quality of "employees" you have on the night shift....

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, with continuous service from 12:00 AM to 11:59 PM every day.

Does this McDonald's offer drive-through service, and what are its hours?

Yes, the McDonald's offers a drive-through service that operates 24/7, open from 12:00 AM to 11:59 PM daily.