While many customers praised the freshness and taste of the sandwiches, there were serious complaints about spoiled meat and bland flavors in some items.
Customer Service
The staff received high marks for friendliness and attentiveness, although there were instances of poor handling of complaints and order mistakes.
Cleanliness
The establishment is frequently noted for its cleanliness, including well-maintained dining areas and restrooms.
Value
Customers appreciate the portion sizes and pricing, although some felt that certain items did not meet expectations for value.
Consistency
Many long-time customers express loyalty due to consistent quality and service, though some recent reviews indicate variability in food preparation.
ND
Norma Denner
Oct 24, 2025
5.0
Very clean establishment and the food was prepared in a timely manner, delicious, and plentiful. We will return.
TB
Tina Burton
Oct 21, 2025
5.0
Mom and I have been looking for a good sub shop since we moved here to Houston, we found it via Doordash, but it was worth every minute of it.Mom ate all of her Italian sub said it was perfectly balanced. Scratched a 10 yr itch. The Chicken Philly cheese was phenomenal
JR
Janice Resendiz
Oct 17, 2025
5.0
Ordered ahead online and my order was already made and ready to go as soon as I got to the store. The staff was friendly and the space looks clean. My sub tasted superb, I recommend this location and will be coming back
VG
V “New Gmail”
Oct 1, 2025
5.0
Love Lenny's!! Lenny's always has fresh, quality food at a decent price - especially when compared to these other sandwich shops. I guess my only complaint is there are not a lot of locations to choose from around the Houston area. I believe this is the reason most people don't consider Lenny's when they are considering sandwiches for lunch or dinner.
TS
Timothy Scott
Sep 22, 2025
1.0
9/22/25
I ordered two sandwiches for my wife and I to go, one club and one Italian. Upon arriving home 10 minutes later and taking a bite of my sandwich, I immediately noticed a sour taste and was unsure what it was. The next bite was so off putting I spit it out. I noticed a rancid smell, as if the meat was spoiled. My wife then opened her sandwich, and the odor from the meat was so strong that it made me gag so bad I almost vomit. We were unable to eat either sandwich.
I immediately called the store two minutes before closing to speak with a manager. The employee who answered the phone, was the same one who had also assisted with our order, she informed me that the manager was not available and that I would need to call back tomorrow. When I explained the issue with the spoiled food and requested a refund, she stated that since the store was closed, there was nothing she could do and advised me to come in tomorrow to speak with the manager.
I am very disappointed with both the quality of the food and the lack of resolution provided. As I clearly herd the lady say in Spanish to the other worker that I wanted to speak with the manager about this issue and he told her to say that he wasn’t there and would not be available until tomorrow. I would highly advise anyone reading this to not eat here as they are ok with serving spoiled food to their customers. This store needs new management and crew as the people currently in the restaurant are running this place into the ground. The meat is spoiled and I Truly believe the people who made the sandwiches could smell the older of the meat because after touching it the smell was on my hands and needed to be washed off. It now makes sense why they did not make eye contact with us at all when speaking to us and serving our food. Stay away.
Is there a drive-through available at Lennys Grill & Subs?
No, Lennys Grill & Subs does not have a drive-through service.
Can I place a takeout order at Lennys Grill & Subs?
Yes, takeout orders are available at Lennys Grill & Subs.
Does Lennys Grill & Subs accept credit and debit cards?
Yes, they accept American Express, Discover, MasterCard, Visa, as well as debit cards and mobile NFC payments.
Is Lennys Grill & Subs wheelchair accessible?
Yes, Lennys Grill & Subs has wheelchair accessible entrances, seating, parking, and restrooms.
Is there parking available at Lennys Grill & Subs?
Yes, there is free parking available both in a parking lot and on the street near Lennys Grill & Subs.
Does Lennys Grill & Subs offer catering services?
Yes, catering services are available at Lennys Grill & Subs.
What nearby places can I visit before or after dining at Lennys Grill & Subs?
Nearby, you can visit Dollar Tree for shopping, The Home Depot and Lowe's Home Improvement for home improvement needs, or stop by Golden Corral for a buffet dining option.
Are there any nearby automotive services close to Lennys Grill & Subs?
Yes, nearby automotive services include Firestone Complete Auto Care, Pep Boys, Mac Haik Pre-Owned, and Penske Truck Rental, useful for vehicle repairs or rentals.