H-E-B

4.5
3071 reviews
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Business Details

7310 Louetta, Spring, TX
77379, United States
(281) 374-7727
https://www.heb.com
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About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 7310 Louetta in Spring, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
7310 Louetta, Spring, TX
77379, United States

Hours

Reviews

4.5
3,071 reviews
5 stars
2,227
4 stars
551
3 stars
142
2 stars
42
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about poor service from certain managers and bakery employees.

Product Availability

Customers frequently reported that the store is well-stocked with a wide variety of products, although some expressed frustration over missing items during curbside orders.

Store Cleanliness

Overall, the store is described as clean and organized, contributing to a pleasant shopping experience.

Quality Issues

Several reviews mentioned issues with product quality, including spoiled items and poor selections in curbside orders.

Pricing

Customers noted that while prices are generally fair, some found H-E-B to be slightly more expensive than competitors.
  • AA
    Alex Ayala
    2 days ago
    5.0
    I have an EMERGENCY GENDER reveal tomorrow morning... So I came to my local H-E-B for things like cupcakes and something to I guess… reveal a gender. I decided on a balloon reveal and the florist had left for the day. But lucky for me; Daniel (the manager) and Matthew (honorable mention) helped me find what I needed. I got two it’s a boy, and it’s a girl balloon. The plan was to have a third balloon with confetti. Daniel literally helped me cut confetti and stuff the balloon. Reality would have been him telling me “sorry ma’am we don’t offer that service/or our florist is gone”. Fortunately for me Daniel was willing to help me in a bind. The best part is the first balloon we tried failed- and popped and confetti went everywhere. He just laughed, helped me try again, and the second one worked perfectly. Daniel saved this gender reveal, and my sanity. He turned what could have been a stressful moment into a great experience. I deeply appreciate his kindness and initiative — employees like him make H-E-B exceptional.
  • GD
    Glenn Danforth
    Dec 4, 2025
    1.0
    Probably the worst HEB out there! I live about 1 mile away from this store and tonight totally reminded me why I drive out of my way to the Champions Forest/99 HEB. The only reason I went to this location was because my wife burned her arm really bad with hot oil and I was trying to save time. The parking sucks, people parking in curbside and walking into the store, rude customers, security gaurd ( which that ought to tell you something right there )has the scooter parked by the door with his little light flashing but is no where to be seen even after 20 minutes. Never again, I'll continue to make the drive to the other HEB
  • WT
    Wanda Terrell
    Dec 1, 2025
    4.0
    This store is a great place to shop! They offer a wide variety of products for specific dietary needs, and checkout is always as quick and painless as possible to keep customers moving efficiently. Curbside ordering is super easy and convenient. The only thing they could improve is the curbside pickup area—it's often filled with parked cars, making it difficult to get in and pick up orders.
  • JA
    james archer
    Nov 20, 2025
    5.0
    I used to be a Kroger Customer 100% and I really didn’t believe everything I heard about H-E-B but I have to take everything like it is.H-E-B has been very helpful every time I go in the store. I recently went in which I’m out in the parking lot right now leaving this review and Victoria, who is a manager helped me 100% and answered every question I had and just treated me like I was family. I really appreciate her help. Also I have to have a ride cart when I go in because I have Neuropathy and there’s always one available and charged also which is a big thing if they keep it charged all the time. some people believe they review and they just say a few words and think the service is average may be better than good but the service at H-E-B is always great and the store at Gosselin and 2920 is great also. I will continue to shop at H-E-B and thank you Victoria for helping me!!
  • BL
    Boss Ladyyy
    Oct 30, 2025
    1.0
    I was in the area and decided to make a stop to shop there .I didn’t get her name but shame on the lady that claims she’s the “manager” her tag said she’s been with the company for 23 years with a POOR customer service. Did not want to assist me because it was a curbside order from a different location and got sent off to the workers that were working for curbside. The ladies were kindly to assist me and said I could make a trade off for the damage product I received. The kind lady took the damage product. They were not in stock so I went ahead and went with another product and was willing to pay the difference. Got to the register and she would not assist me because I did not have an ID OR A PHYSICAL RECEIPT. The copy of the receipt was on my phone with my order and the barcode of the receipt to scan from curbside! LITERALLY SAID RECEIPT! I guess another manager or whatever he is Sean decided to be nosey after discussing it was the poor customer service lady manager and ask me what was going on like he was going to step in and assist me and had to explain my situation again just to say he could not assist me. They bought me back the damaged product and got the audacity to say yeah it’s pretty damaged but he was not able to help me without the physical receipt or ID I was able to go to the original location and explain my situation and they were able to scan the CURBSIDE RECEIPT THAT STUEBNER LOCATION CLAIM THEY COULDN’t USE and got store credit. Out of curiosity I ask what was their step of this situation and they informed me STUEBNER location should have assisted me because I in fact did have the receipt! SHAME ON YOU STUEBNER LOCATION FOR THE LACK OF TRAINING. WILL NEVER RETURN TO THIS LOCATION EVER AGAIN. Tortillas are moldy and thick there. Nothing is ever in stock. The store looks a hot mess. I’ve always talked highly about all of the HEB. I have never had a bad experience ever with HEB til now!
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Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.