H-E-B

4.5
3060 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 7310 Louetta in Spring, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
7310 Louetta, Spring, TX
77379, United States

Hours

Reviews

4.5
3,060 reviews
5 stars
2,217
4 stars
551
3 stars
142
2 stars
42
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while many praised friendly staff, some reported rude interactions and poor service in specific departments.

Store Atmosphere

Generally positive comments about the store's atmosphere, cleanliness, and organization, although some found the layout confusing.

Product Quality

Customers appreciated the variety and freshness of products, but there were complaints about specific items being out of stock or of poor quality.

Curbside Service

Significant dissatisfaction with curbside service, particularly regarding missing items and poor selection of produce and meat.

Pricing

Prices are perceived as higher than competitors, but many customers feel the quality justifies the cost.
  • JA
    james archer
    4 days ago
    5.0
    I used to be a Kroger Customer 100% and I really didn’t believe everything I heard about H-E-B but I have to take everything like it is.H-E-B has been very helpful every time I go in the store. I recently went in which I’m out in the parking lot right now leaving this review and Victoria, who is a manager helped me 100% and answered every question I had and just treated me like I was family. I really appreciate her help. Also I have to have a ride cart when I go in because I have Neuropathy and there’s always one available and charged also which is a big thing if they keep it charged all the time. some people believe they review and they just say a few words and think the service is average may be better than good but the service at H-E-B is always great and the store at Gosselin and 2920 is great also. I will continue to shop at H-E-B and thank you Victoria for helping me!!
  • CM
    Chanel Morton
    Nov 11, 2025
    5.0
    Everything is always in stock, unlike the other location further down louetta. All the employees are really nice. I got a custom cake done today and it came out great. The guy working the bakery is amazing. I forgot to get his name but if you recognize this cake, thanks! My daughter loved it so much!
  • KK
    Kathi Konklin
    Nov 5, 2025
    5.0
    Good pharmacy that manages to save me money from what I was paying at my previous pharmacy. They have a special discount for people having to buy Rx drugs for pets, without insurance. It helps a lot.
  • BL
    Boss Ladyyy
    Oct 30, 2025
    1.0
    I was in the area and decided to make a stop to shop there .I didn’t get her name but shame on the lady that claims she’s the “manager” her tag said she’s been with the company for 23 years with a POOR customer service. Did not want to assist me because it was a curbside order from a different location and got sent off to the workers that were working for curbside. The ladies were kindly to assist me and said I could make a trade off for the damage product I received. The kind lady took the damage product. They were not in stock so I went ahead and went with another product and was willing to pay the difference. Got to the register and she would not assist me because I did not have an ID OR A PHYSICAL RECEIPT. The copy of the receipt was on my phone with my order and the barcode of the receipt to scan from curbside! LITERALLY SAID RECEIPT! I guess another manager or whatever he is Sean decided to be nosey after discussing it was the poor customer service lady manager and ask me what was going on like he was going to step in and assist me and had to explain my situation again just to say he could not assist me. They bought me back the damaged product and got the audacity to say yeah it’s pretty damaged but he was not able to help me without the physical receipt or ID I was able to go to the original location and explain my situation and they were able to scan the CURBSIDE RECEIPT THAT STUEBNER LOCATION CLAIM THEY COULDN’t USE and got store credit. Out of curiosity I ask what was their step of this situation and they informed me STUEBNER location should have assisted me because I in fact did have the receipt! SHAME ON YOU STUEBNER LOCATION FOR THE LACK OF TRAINING. WILL NEVER RETURN TO THIS LOCATION EVER AGAIN. Tortillas are moldy and thick there. Nothing is ever in stock. The store looks a hot mess. I’ve always talked highly about all of the HEB. I have never had a bad experience ever with HEB til now!
  • TG
    Tekky GUINEAPIG
    Oct 28, 2025
    5.0
    Great atmosphere, I love coming to shop here! I’ll choose HEB in a line up against any other big stores like Walmart or Target! This Heb specifically is the closest one to me but I’ve yet to have a bad experience in any HEB

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.