Customers reported issues with food preparation, including raw chicken and incorrect orders, but also praised the freshness and taste of certain items like tacos and blizzards.
Service Issues
Several reviews highlighted poor customer service experiences, including staff attitudes, long wait times, and inaccurate orders.
Cleanliness
The restaurant was generally noted as clean, although some customers mentioned specific cleanliness issues, particularly in the bathrooms.
Customer Loyalty
Customers expressed frustration over the lack of participation in loyalty programs and issues with coupon acceptance, leading to feelings of being misled.
Positive Experiences
Despite the negatives, many customers praised the friendly staff and enjoyable experiences, particularly with ice cream and specific menu items.
AR
Ariana Rodriguez
1 day ago
1.0
I have tried to give this location chances but they continue to disappoint. Poor customer service skills, like honestly is it that hard? Is the hiring process to determine who actually has good communication skills not done. Very frustrating. Definitely taking the drive to the one in Kuykendahl where they are always courteous and friendly.
KM
Kyle Munz
1 day ago
5.0
Great food, friendly staff, and really clean store.
JB
Johnny Bermudez
Nov 10, 2025
5.0
I enjoyed my tacos at Dairy Queen. The service was fast and the restaurant was very clean. The staff were friendly.
TT
thagrintch
Oct 13, 2025
1.0
Everytime I promise myself I wouldn't go there I end up going back. There is always a "please go park and wait for your food." Orders are always wrong, etc. Staff always looks like they don't want to be there and not fully trained at all.
This last time I went they served us completely RAW chicken. Our family became very sick and we have someone who is immunocompromised. This is extremely dangerous and could severely hurt someone. I don't know how this could have happened other than neglect. I love Dairy Queen but stay away from this one location.
CP
chris perreault
Sep 14, 2025
4.0
I had the usual tonight, steak finger basket with extra gravy. I said what the heck. Let's try the chicken and dumplings, shockingly, good!! Add a little pepper! ❤️
Dairy Queen is located at 8830 Spring Cypress Road, Spring, TX 77379, United States.
What are the operating hours of Dairy Queen?
Dairy Queen is open every day from 11:00 AM to 10:00 PM.
Does Dairy Queen offer takeout service?
Yes, Dairy Queen offers takeout service for customer convenience.
Can I dine in at Dairy Queen?
Yes, Dairy Queen serves dine-in customers with seating available, including outdoor seating.
Is Dairy Queen accessible for customers with disabilities?
Yes, Dairy Queen has a wheelchair-accessible entrance to accommodate all customers.
Does Dairy Queen have a drive-through option?
Yes, Dairy Queen features a drive-through service.
Are children welcome at Dairy Queen?
Yes, Dairy Queen welcomes children and offers a children's menu and high chairs.
What nearby banks are close to Dairy Queen for customer convenience?
Nearby banks include Comerica Bank, Wells Fargo Bank, Capital One, Chase, and a Bank of America ATM, making it convenient for customers to handle banking needs before or after dining.
Which nearby restaurants can I visit alongside Dairy Queen?
Close to Dairy Queen, you can also find OMG! BURGER, OMG Burger, and Taco Bell for more fast food and burger options.
Are there any nearby pharmacies or medical centers near Dairy Queen?
Yes, nearby you can find MinuteClinic at CVS, CVS Pharmacy, Walgreens, Lighthouse Pharmacy, Spring Cypress ER, Total Point Emergency Center - Spring, and First Choice Emergency Room - Spring - Gleannloch for medical and pharmaceutical needs.