Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
448 reviews
5 stars
195
4 stars
69
3 stars
26
2 stars
24
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including stale chips, undercooked rice, and missing ingredients in their orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of responsiveness to complaints.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, stating that they received significantly smaller amounts of food than expected.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and food contamination concerns.
FR
Francisco R.
6 days ago
5.0
Cant go wrong with a Chipotle bowl.
LB
Lily Berrios
Feb 23, 2026
2.0
Really burnt and dry quesadilla. So disappointing to drive home and see this. My little girls wouldn’t even touch it because it was rock hard and nasty. Then the beans were so watery and had zero salt. Not a good location that’s for sure.
I ordered for pick up and still had to wait in the drive thru over 10 mins past pickup time. So if the quesadilla was made right then and there how was it burnt? Idk. Make it make sense. Not going back to this location.
WL
Wes Luke
Feb 13, 2026
1.0
Visited around 9:25 PM (posted closing time is 10 PM). There were multiple customers inside, and one employee was handling the entire line while others did not step in to assist.
The restaurant was already partially closing, several food items were depleted, and the overall pace and coordination felt disorganized. The biggest concern wasn’t just the wait time — it was the lack of visible teamwork and leadership.
After waiting, I ultimately chose to leave. No staff member acknowledged me or attempted to address the delay.
One employee was working hard while others appeared disengaged. That reflects a management and training issue, not an individual employee problem.
This location serves The Woodlands community and has the potential to operate at a much higher standard. I hope ownership takes a closer look at staffing and closing procedures.
IB
I B
Feb 4, 2026
1.0
I was overcharged for a kids meal of 3 items total (rice, beans, chicken) Nothing else was ordered. No tacos or cheese or guac. The cashier refused to provide the kids drink also citing that I needed to include tacos for it to be "a kids meal".
II
IJAR
Feb 4, 2026
1.0
I was overcharged for a kids meal of 3 items total (rice, beans, chicken) Nothing else was ordered. No tacos or cheese or guac. The cashier refused to provide the kids drink also citing that I needed to include tacos for it to be "a kids meal".